Shilpashree Dutta
Kolkata
Summary
To secure a position that leverages skills in managing day-to-day operational activities, coordinating with clients, performing quality checks, and providing feedback, while utilizing excellent communication skills and in-depth knowledge of the Encompass operation system. Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating to manage processes effectively. Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and educating fellow team members to mantain processes effectively. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level & advanced level position also Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Associate
Tata Consultancy Services
02.2021 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Assessed products or services to evaluate conformance with quality standards.
- Developed production techniques and production processes to meet customer and organizational needs.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Collaborated with team members for enhanced process efficiency and productivity.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Streamlined processes by identifying inefficiencies and implementing improvements.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Determined and recommended methods to implement improvement opportunities.
- Implemented organizational strategies to maintain a clean, efficient workspace.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Independent problem solver who took initiative in researching solutions without needing excessive supervision.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Applied critical thinking skills to identify potential problems before they escalated, proactively addressing concerns as needed.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Developed effective improvement plans in alignment with goals and specifications.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Meticulously maintained records documenting every step of the process for future reference or training purposes.
- Conducted training and applied change management to achieve desired outcomes.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
- Gathered, organized and input information into digital database.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Generated reports detailing findings and recommendations.
Education
Bachelor of Science - Zoology
Guahati University
Assam07-2019
Skills
- P>Report Analysis
- P>PostgreSQL
- P>Quality check of data
- P>Basic excel
- P>Team management
- Project restructuring
- Paperwork Processing
- Order Preparation
- International mobility management
- Multitasking
- Interpersonal Communication
- Improvement plan knowledge
- Adaptability
- Time Management
- Production deadline management
- Decision-Making
- Analytical Thinking
- Organizational Skills
- Problem-solving abilities
- Relationship Building
- Reliability
- Process Analysis
- MS Office
- PostgreSQL
- AML Knowledge
Accomplishments
- Star of the month Award
- On the spot Award
- Applause Award
Certification
- Postgre SQL - 25th January 2024 (Completion).
- Agile for Beginners - 3rd March 2021 ( Completion).
- Anti Money Laundering (AML) KYC and Compliance (Completion - 26th April 2024).
- US Mortgage Primer Servicing - (Completion - 4th March 2023)
Hobbies
- Dance.
- Cooking.
- Traveling.
- Listening Music.
- Crafting and Painting.
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Assamese
Upper intermediate (B2)
Bengali
Intermediate (B1)
Timeline
Process Associate
Tata Consultancy Services
02.2021 - Current
Bachelor of Science - Zoology
Guahati University
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