Aditi Prasad
Associate
Banglore
Summary
Conscientious associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
7
7
Certifications
Work History
Associate Customer Support
Tech Mahindra
Bengaluru
03.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Consulted with other teams to resolve discrepancies and create expert solutions.
Sales Executive
Welscon Technologies Pvt. Ltd.
Jamshedpur
01.2020 - 06.2021
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Contributed to team objectives in fast-paced environment.
Operation Head
Shree Lakshmi Entreprises
Jamshedpur
07.2020 - 02.2021
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in event management and distribution field.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Drafted invoices for completed work.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Education
Bachelor of Business Administration (B.B.A - Finance
GIIT Professional College
Jamshedpur 05.2016 - 10.2019
Higher Secondary Certificate Examination - Commerce
DAV Public School
Central Board Of Secondary Education 05.2014 - 05.2016
DAV Public School
Central Board Of Secondary Education 05.2002 - 05.2014
Skills
Communication Skills
undefinedCertification
Digital Marketing
Tools and Software
- Power Bi
- Advance Excel
- MS365
Timeline
Analytics and Data Science
02-2022
Leadership and Strategy
02-2022
Strategic Brand Management
02-2022
Digital Marketing
01-2022
Blockchain
01-2022
Associate Customer Support
Tech Mahindra
03.2021 - Current
Operation Head
Shree Lakshmi Entreprises
07.2020 - 02.2021
Sales Executive
Welscon Technologies Pvt. Ltd.
01.2020 - 06.2021
Bachelor of Business Administration (B.B.A - Finance
GIIT Professional College
05.2016 - 10.2019
Higher Secondary Certificate Examination - Commerce
DAV Public School
05.2014 - 05.2016
DAV Public School
05.2002 - 05.2014
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