IMRAN AHMAD BABA
SRINAGAR
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Results-driven Housekeeping Supervisor overseeing daily operations to ensure a clean and safe environment for customers and employees. Achieved store targets by effectively managing inventory control and staff performance through training and motivation. Focused on optimising policies and engaging with team members to enhance service quality and operational standards.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
HOUSE KEEPING SUPERVISOR
HOTEL HARCO
SRINAGAR, INDIA
05.2024 - Current
- Supervised 15 housekeeping staff, effectively delegating tasks and monitoring team performance.
- Directed daily briefings for housekeepers on duties to ensure operational efficiency.
- Examined rooms, lounge areas and stairways to determine cleaning requirements and maintain safe and aesthetically appealing appearance and standards.
- Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff.
- Led team by setting high standards and promoting a culture of excellence. Collaborates with management to improve operational standards and train skilled, dedicated workforce.
- Facilitated hiring, training and mentoring of new staff to build a skilled team.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Achieved store targets by effectively managing team performance and resources.
- Reported maintenance issues to management, minimising potential safety risks.
ASST HOUSEKEEPING SUPERVISOR
JAMAL HOTELS & RESORTS
SRINAGAR, INDIA
08.2021 - 04.2024
- Supervised and supported all new personnel to maximise quality of service and performance.
- Provided comprehensive training to new employees on proper cleaning techniques and the use of cleaning equipment.
- Briefed housekeepers on daily duties, maintaining smooth team operations.
- Examined rooms, lounge areas and stairways to determine cleaning requirements and maintain safe and aesthetically appealing appearance and standards.
- Addressed guest complaints related to room cleanliness swiftly, implementing corrective measures.
- Revised housekeeping procedures to increase efficiency and reduce cleaning time without compromising on quality.
- Organised cleaning and equipment storage areas for easy access.
- Reported maintenance issues to management, minimising potential safety risks.
ROOM ATTANDANT
AHAD HOTELS AND RESORTS
SRINAGAR, INDIA
11.2015 - 08.2021
- Cleaned guest rooms and changed linen to high standards.
- Maintained high standards of cleanliness and hygiene in guest rooms, following strict protocols.
- Worked efficiently under tight schedules to prepare rooms for new guests timely.
- Maintained security, ensuring each guest room was locked after performing housekeeping services.
- Managed linen trolley, keeping it neat and organised.
- Delivered extra linen, paper products and toiletries to guests upon request.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
- Assisted in various properties including Pine & Peak Pahalgam and Heevan Resorts
Team Leader - CRM Operations
ACCESS
04.2013 - 03.2015
- Championed a customer-centric approach within the team, driving continuous improvement efforts in service delivery.
- Established clear team goals, directing and motivating members to achieve objectives.
- Reduced customer complaints by implementing proactive strategies to address recurring issues.
- Increased sales revenue through targeted upselling and cross-selling initiatives in CRM operations.
CSR
Serco BPO
01.2011 - 03.2013
- Enhanced customer satisfaction by promptly addressing concerns and delivering accurate information.
- Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Managed high-stress situations, maintaining professionalism while effectively resolving disputes.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Economics
UNIVERSITY OF KASHMIR
Srinagar, India01-2018
12TH - ECONOMICS
HIGH SCHOOL
SRINAGAR SHALIMAR01-2015
Skills
,,,
- Quality control
- Safety compliance
- Housekeeping inspections
- Deep cleaning methods
- Inventory management
- Staff training
Languages
English
Hindi
Certification
- Housekeeping Champion of the Year
Custom
CRICKET
CHESS
Timeline
HOUSE KEEPING SUPERVISOR
HOTEL HARCO
05.2024 - Current
ASST HOUSEKEEPING SUPERVISOR
JAMAL HOTELS & RESORTS
08.2021 - 04.2024
ROOM ATTANDANT
AHAD HOTELS AND RESORTS
11.2015 - 08.2021
Team Leader - CRM Operations
ACCESS
04.2013 - 03.2015
CSR
Serco BPO
01.2011 - 03.2013
Bachelor of Arts - Economics
UNIVERSITY OF KASHMIR
12TH - ECONOMICS
HIGH SCHOOL