Babandeep Kaur
Toronto
Summary
A highly motivated and positive individual with a passion for delivering exceptional customer service, I am seeking a dynamic role in the restaurant industry. I firmly believe that outstanding service is the foundation of a memorable dining experience, and I am dedicated to creating an environment where guests feel welcomed, valued, and thoroughly cared for. With a keen eye for detail and a natural ability to connect with people, I aim to contribute to a friendly, inviting atmosphere that fosters customer satisfaction and loyalty. Whether it’s through personalized service, attentiveness to customer needs, or ensuring a seamless dining experience, I strive to exceed expectations and create lasting positive impressions. My goal is to work in a team-oriented setting where I can help elevate the overall guest experience while ensuring they leave with a smile and a desire to return.
Overview
1
1
year of professional experience
Work History
ADAM CAFE - TORONTO
Restaurant Server
Toronto
01.2024 - Current
- Processed customer orders accurately and efficiently, ensuring all transactions were completed without errors.
- Managed cash, credit, and debit transactions, maintaining a balanced cash register at all times.
- Assisted customers with menu selections, providing recommendations and answering questions about ingredients or dietary restrictions.
- Handled customer inquiries and concerns, ensuring a positive experience and resolving issues in a timely manner.
- Collaborated with kitchen and waitstaff to ensure smooth order flow and minimize wait times.
- Maintained a clean and organized front-of-house area, including the cashier station and dining areas.
- Processed refunds and exchanges per company policies, ensuring customer satisfaction and maintaining accurate records.
- Upheld all safety and sanitation protocols in accordance with health regulations.
- Trained new employees on restaurant procedures and plating techniques.
- Filled condiments and napkin containers during slack periods.
- Stocked service areas with supplies during slow periods.
ADAM CAFE - TORONTO
CASHIER
Toronto
01.2024 - Current
- Efficiently process customer orders and payments, including cash, credit/debit cards, and mobile payments.
- Handle a high volume of transactions accurately while maintaining a friendly and professional demeanor.
- Provide excellent customer service, greeting customers, addressing inquiries, and resolving complaints promptly.
- Operate point-of-sale (POS) systems, ensuring all transactions are recorded accurately and securely.
- Balance cash drawer at the start and end of shifts, reconciling discrepancies and ensuring accuracy in cash handling.
- Assist customers with the selection of menu items, providing recommendations based on preferences and dietary needs.
- Process refunds, exchanges, and gift card transactions in compliance with company policies.
- Collaborate with kitchen staff and waiters to ensure accurate order fulfillment and timely service.
- Maintain cleanliness and organization of the cashier area and dining space, ensuring a welcoming environment for customers.
Education
Bachelor of Commerce - Business Administration
International Business University (IBU)
Toronto01-2027
Skills
- Customer service
- Point of sale operation
- Financial analysis
- Sales strategies
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Calm under pressure
- Decision-making
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Timeline
ADAM CAFE - TORONTO
Restaurant Server
01.2024 - Current
ADAM CAFE - TORONTO
CASHIER
01.2024 - Current
Bachelor of Commerce - Business Administration
International Business University (IBU)
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