BABBAN SINGH
Ghaziabad
Summary
Quick Learner
Making the best of your opportunities and constantly upgrading your skills to make a successful career in the service and maintenance sector. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
MANAGER ( BODYSHOP
MIDAS MOTORS AUTH. DEALER Of PVTCAR TATA MOTORS
01.2022 - Current
- Responsible for assigning repair work to technicians and supervising workflow to complete vehicle repairs within target dates
- Works closely with the Shop Manager and Technicians to promote good communication and efficiency
- Communicates with customer for repair updates and notice of any delays
- Repair and communication of documents
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
MANAGER ( BODYSHOP )
SAB MOTORS AUTH. DEALER OF TATA MOTORS PVT CAR
01.2016 - 01.2022
- Responsible for assigning repair work to technicians and supervising workflow to complete vehicle repairs within target dates
- Works closely with the Shop Manager and Technicians to promote good communication and efficiency
- Communicates with customer for repair updates and notice of any delays
- Repair and communication of documents
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
ASST MANAGER (BODYSHOP)
MOTORCRFT AUTH. DEALER OF MARUTI SUZAKI
12.2014 - 01.2015
- Responsible for assigning repair work to technicians and supervising workflow to complete vehicle repairs within target dates
- Works closely with the Body shop manager and technicians to promote good communication and efficiency
- Communicates with customer for repair updates and notices of any delays
- Documents repairs and communicate
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Manager BODYSHOP
Chirag Automobile AUTH. MSZ OF MARUTI SUZAKI
01.2008 - 06.2014
- Responsible for assigning repair work to technicians and supervising workflow to complete vehicle repairs within target dates
- Works closely with the shop manager and technicians to promote good communication and efficiency
- Communicates with customer for repair updates and notices of any delays
- Documents repairs and communicate
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
D.N Polytechnic COLLEGE
MEERUT03.2001
Bachelor of Science -
C.C. S. University, Meerut
MEERUT05.2007
Some College (No Degree) -
PIC SYANA
SYANA BULANDSHARHigh School Diploma -
SL INTER COLLEGE
KHANPUR03.1998
Skills
- Having practical knowledge about MS word, MS Excel, E-mail and Internet etc
- English Typing (speed 30-40WPM on computer)
- Customer service, Operation work of General Insurance Co
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Personal Information
- Father's Name: Mr. Ramesh chand
- Date of Birth: 01/12/82
- Nationality: Indian
- Marital Status: Married
Customer Satisfaction
According by TNS survey of CSI in North India of last three year's the dealership was on 2nd position and we get the incentive from Tata Motors Ltd, and the current TNS Survey Report of CSI in the year of 2013 to till date will be displayed in 1st or 2nd week of June 2013 and result most probably into p.
Languages
English
Upper intermediate (B2)
Timeline
MANAGER ( BODYSHOP
MIDAS MOTORS AUTH. DEALER Of PVTCAR TATA MOTORS
01.2022 - Current
MANAGER ( BODYSHOP )
SAB MOTORS AUTH. DEALER OF TATA MOTORS PVT CAR
01.2016 - 01.2022
ASST MANAGER (BODYSHOP)
MOTORCRFT AUTH. DEALER OF MARUTI SUZAKI
12.2014 - 01.2015
Assistant Manager BODYSHOP
Chirag Automobile AUTH. MSZ OF MARUTI SUZAKI
01.2008 - 06.2014
High School Diploma -
D.N Polytechnic COLLEGE
Bachelor of Science -
C.C. S. University, Meerut
Some College (No Degree) -
PIC SYANA
High School Diploma -
SL INTER COLLEGE
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