Babita
287, Haddu Mohalla, Madanpur Khadar,New Delhi
Summary
Dynamic and results-driven Operations Manager with over 6 years of experience overseeing and optimizing operational processes. Proven track record in improving efficiency, reducing costs, and enhancing profitability. Adept at leading cross-functional teams, managing large-scale projects, and reporting directly to executive leadership. Skilled in strategic planning, process improvement, and performance management.
Overview
7
7
years of professional experience
Work History
Senior Operations Manager
Geekay Security Services Pvt. Ltd. - Unit of DerisQ Group
Mumbai
02.2022 - Current
- Manage day-to-day operations, ensuring efficient and effective execution of company strategies and objectives.
- Need to manage overall Security Services operations at multiple client sites.
- Lead a team of 50+ employees, providing guidance, training, and performance evaluations to ensure high levels of productivity and morale.
- Client Contract Management.
- Oversee multiple projects simultaneously, from planning through execution, ensuring timely delivery.
- Managing Implementation of HRMS Product & adaption within the team.
Site Audit reviews. - Developed and delivered training programs to enhance employee skills and knowledge.
- Conducted detailed analysis of operational data, identifying trends and making recommendations for improvements.
- Conduct Quarterly Business reviews.
- PSARA license renewal.
- Timely monthly invoice processing of the client site.
- Handling Petty Cash & Conveyance of the Operational Team.
- Obtained minimum wage approvals from clients.
- Ensured compliance with company policies and industry regulations.
- Created reports on key performance indicators to track progress against objectives.
- Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
- Provided guidance, support, and mentorship to junior team members.
National Coordinator (Operations, Accounts & HR)
Eagle Hunter Solution Ltd.
New Delhi
11.2019 - 05.2021
- Manage day‑to‑day operations, ensuring efficient and effective execution of company strategies and objectives.
- Assisted in the management of daily operations, contributing to the development and implementation of operational policies and procedures.
- Prepare and present detailed operational reports to the President of Operations, highlighting key performance indicators, progress on strategic goals, and areas for improvement.
- Scheduled and implemented monthly training sessions.
- Ensured 100% client muster roll punching by the 5th day of each month, client billing by the 10th day of each month, compliance with billing for two monthly submissions.
- Submitted monthly outstanding reports to branches and to the President of Operations and ensuring the collection.
- Analyzed branch reports, updated incident reports, and managed Daily MIS reporting.
- Maintained Client data, training reports, Monthly Update Master Client List File, and Monthly Branch Report File.
- Managed the Activity Visit Report File and generated MIS as needed or assigned by seniors.
- Verified Full & Final (F&F) settlements.
- Conducted muster audits across India (PAN India).
- Verifying & processing the conveyance payment of the Operational Team (PAN INDIA).
Manager(HR & Operations)
Narain Vitrak Pvt. Ltd.
New Delhi
08.2017 - 10.2019
- Developed and delivered training programs to enhance employee skills and knowledge, resulting in a more competent and capable workforce.
- Managed relationships with key suppliers and vendors, negotiating contracts and ensuring timely delivery of materials and services.
- Own recruiting, objectives setting, coaching and performance monitoring of the Team.
- Build and promote strong, long‑lasting customer relationships by partnering with them and understanding their needs.
- Manage day‑to‑day operations & assisting team to perform & manage the daily operations.
- Collecting the reports from the Team on daily Basis.
- Managing multiple projects.
Education
Bachelor of Technology - Computer Science
Jamia Hamdard University
New Delhi, India07-2017
Intermediate - Science Stream- PCM
Kendriya Vidyalaya NTPC Badarpur
New Delhi, India07-2013
Matriculation - General
Kendriya Vidyalaya NTPC Badarpur
New Delhi, India05-2010
Skills
- Integrated Operations Management
- Team Management
- Process & Product Implementation
- Supporting Audit & Compliance
- Operational Excellence
- Projects & Planning
- Vendor Management
- Sourcing- Materials, Services etc
Achievements
- Appreciation received for best performance and promoted to Senior Manager Operations in Geekay Security Services Pvt. Ltd. (Unit of DerisQ Group).
- Appreciation received for best performance and promoted to Manager (HR Admin & Operations) in Narain Vitrak Pvt. Ltd.
Timeline
Senior Operations Manager
Geekay Security Services Pvt. Ltd. - Unit of DerisQ Group
02.2022 - Current
National Coordinator (Operations, Accounts & HR)
Eagle Hunter Solution Ltd.
11.2019 - 05.2021
Manager(HR & Operations)
Narain Vitrak Pvt. Ltd.
08.2017 - 10.2019
Bachelor of Technology - Computer Science
Jamia Hamdard University
Intermediate - Science Stream- PCM
Kendriya Vidyalaya NTPC Badarpur
Matriculation - General
Kendriya Vidyalaya NTPC Badarpur
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