Babita Mandal

Conduent

Key Responsibilities:

• Fulfillment:
  Oversee and manage the end-to-end fulfillment of benefit-related requests, including enrollment processing, terminations, and changes.
  Ensure timely and accurate delivery of benefit communications and materials to members.
• Front End Support:
  Serve as a primary point of contact for internal teams and potentially external vendors regarding benefit data inquiries and issues.
  Provide support for various benefit administration platforms and systems.
• Vendor File Management:
  Process and manage incoming and outgoing vendor files, including both ANSI (e.g., 834, 835) and Non-ANSI data formats, ensuring accurate loading and reconciliation.
  Identify and resolve discrepancies or errors within vendor files.
• Lockbox & Payment Processing:
  Manage and reconcile lockbox payments, ensuring accurate allocation and posting to member accounts.
  Process and verify positive pay files to prevent check fraud.
• COBRA PCB (Premium Billing & Collection):
  Administer COBRA PCB processes, including generating billing statements, tracking payments, and managing delinquency.
  Address COBRA-related inquiries and ensure compliance with regulations.
• Data Integrity & Maintenance:
  Proactively monitor and maintain high levels of data integrity within all benefit administration systems.
  Perform regular audits and data clean-up activities.
  Address and resolve issues related to default maintenance within benefit records.
  Investigate and correct coverage category mismatch issues to ensure accurate benefit assignments.
• Issue Resolution & Reporting:
  Investigate and resolve complex data discrepancies, including those identified through reports like Depage26.
  Manage and process death reporting procedures, ensuring timely updates and coordination with relevant parties.
  Oversee and support dependent verification processes to ensure eligibility and compliance.

• Provided exceptional customer support as Customer Care Executive at Cogent E Services from March 2023 to October 2023.