BABITA THAKUR
AMBALA
Summary
Dynamic manager with a proven track record in team leadership, strategic planning, and organizational excellence. Expertise in empowering employees to take ownership of daily operations while consistently meeting and exceeding customer expectations. Committed to fostering a culture of growth through diligent training and mentorship, leveraging exceptional management skills to drive results and enhance team performance. Passionate about creating an environment where individuals and the organization can thrive.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Manager
Evergreen Agrotech Solutions
04.2025 - Current
- Lead and coordinate team projects to ensure timely, quality deliverables.
- Develop and implement strategic plans to achieve organizational goals.
- Manage budgets, resources, and timelines for multiple initiatives.
- Stay updated on industry trends, and incorporate best practices into workflows.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Submission's Officer /Office Coordinator
Energy Saving Group Ltd
10.2023 - 01.2025
- Preparation and cross-checking of important documents, and attending telephone calls and team meetings.
- Booking and scheduling meetings.
- Accessing all records of photos and documents uploaded by installers of boilers, wall insulation, and loft insulation.
- I completed office duties from home in the UK, and even after returning to India, I worked privately for my employer to meet their emergency requirements.
- Collaborated with team members to ensure timely completion of tasks, reducing overall project timelines.
- Provided training to new staff on proper submission protocols, fostering a culture of knowledge sharing and collaboration within the team.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Administrator & Care Coordinator
Caring Care Ltd
08.2022 - 09.2023
- Assisting with medications and diet charts, or other assistance in office work, such as making timetables (rota) for staff, as well as monitoring their attendance on the portal.
- Handling paperwork regarding all patients, and keeping their records updated.
- Dealing with and discussing patients' health with their family members, and managing other office meetings.
- Attending phone calls and maintaining data for all emails and letters.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Team Leader
Tim Hortons
07.2021 - 08.2022
- Maximized customer satisfaction by quickly addressing and resolving complaints with food, and overall service.
- Drove team success by completing allocated tasks accurately.
- Later on, after six months of experience, I was doing all the duties of the team leader, so the adaptation to unknown things is my passion.
- Accurately take orders from customers at the counter and drive-thru.
- Suggest product combos, and best prices to guests, and inform them about promotions.
- Make coffee and other beverages according to Tim Hortons' standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Front House Executive & Cashier
Park Road Fish & Chip Shops
12.2020 - 06.2021
- Took orders and served customers according to their demands.
- Maintained restaurant cleanliness and standards by marking all food activities in records.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
IELTS Teacher & Counsellor
The Teacher's Academy
01.2019 - 03.2020
- Planned, prepared, and delivered English classes to students in various age groups.
- Closely assessed student language developments through verbal and written assessments, providing extra support to struggling or underachieving pupils.
- Arranged plenty of activities to help them understand the subject.
- Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
- Improved student confidence in English language abilities through consistent feedback and encouragement.
Computer Operator & Administrator
Paradise Radio
07.2016 - 10.2018
- Handled data entries, managed daily jobs, created batch reports, and ensured data integrity and security.
- Maintain accurate records of operations, system performance, and any incidents or errors that occur.
- Performed cashier duties, taking and giving cash to customers related to international transactions.
- Answering phones, greeting visitors, directing calls, and managing calendars and scheduling appointments for staff.
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
Home Tutor
Private
01.2012 - 12.2016
- Trained students by evaluating their growth, performance, and encouraging personal development via tutorial work.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Developed student confidence through positive reinforcement strategies.
Education
Master of Science - Advanced Computer Science
Birmingham City University
Birmingham01.2021
Bachelor of Science - Information Technology
Guru Nanak Dev University
Amritsar01.2016
A Levels - Field Arts (Year 12)
S D Putri Pathshala Senior Secondary School
Phagwara01.2013
GCSE - Year 10
S D Putri Pathshala Senior Secondary School
Phagwara01.2011
Skills
Trustworthy and diligent
Strong verbal communication skills
Proficient in teamwork
Attentive listener
Strategic team guidance
Resource allocation coordination
Long-term planning
Analytical decision-making
EXTRA-CURRICULAR ACTIVITIES
Dancing School Phagwara Singing School Phagwara Dancing School Phagwara Singing School Phagwara
Interests
Participated in various arts activities and home science events in school, took prizes and good positions in dancing competitions in school and college times
DRIVING LICENSE
Driving License Category Yes (UK / India)
PERSONAL DETAILS
Date of Birth 14 Jun 1996
Timeline
Manager
Evergreen Agrotech Solutions
04.2025 - Current
Submission's Officer /Office Coordinator
Energy Saving Group Ltd
10.2023 - 01.2025
Administrator & Care Coordinator
Caring Care Ltd
08.2022 - 09.2023
Team Leader
Tim Hortons
07.2021 - 08.2022
Front House Executive & Cashier
Park Road Fish & Chip Shops
12.2020 - 06.2021
IELTS Teacher & Counsellor
The Teacher's Academy
01.2019 - 03.2020
Computer Operator & Administrator
Paradise Radio
07.2016 - 10.2018
Home Tutor
Private
01.2012 - 12.2016
Bachelor of Science - Information Technology
Guru Nanak Dev University
A Levels - Field Arts (Year 12)
S D Putri Pathshala Senior Secondary School
GCSE - Year 10
S D Putri Pathshala Senior Secondary School
Master of Science - Advanced Computer Science
Birmingham City University