Babitashree Biswal
Bhubaneswar
Summary
Seeking a challenging position within your esteemed company to fully utilize abilities and achieve organizational goals. Committed to expanding expertise in the same field while contributing to the team's overall success.
Overview
12
12
years of professional experience
Work History
Escalation Desk Senior Officer
Equitas Small Finance Bank
06.2022 - 10.2024
- Handling and resolving customer complaints/queries through both inbound and outbound communications. This includes addressing escalations, responding to calls, and managing email complaints from PNO, Nodal, and ELITE clients. Additionally, it encompasses interactions through social media to Savings accounts, Current Accounts & Fastag.
- Providing correct and satisfactory resolutions within TAT and ensuring that customers feel supported and valued.
- Escalate the ticket to the next level and do follow up with the concerned team until the customer issue is resolved.
- Handling customer death claim cases and coordinating to close the concerns raise to be resolved on time.
- To explain the requirements of clients to the internal department and identify how the organization can meet them.
- To determine the areas of improvement and rectify them.
- To identify projects to improve the actual meeting of the external client's targets.
- Prepared and submitted MIS Reports and Dashboards daily, weekly, and monthly.
- Proving assistance in internal audits and feedback-sharing process
- Coached subordinate staff by delivering training, guidance, performance monitoring, and guiding them for customer convincing and giving timely feedback.
- The management of FASTAG customers involves handling both inbound and outbound communications. This includes addressing escalations, responding to calls, and managing email complaints from PNO, Nodal, and ELITE clients. Additionally, it encompasses interactions through social media and the RBI desk concerning FASTAG related cases.
Front Office Supervisor
ITC GRAND CHOLA
05.2018 - 03.2019
Front Office Supervisor
AMBASSADOR PALLAVA HOTEL
12.2016 - 09.2017
Front Office Executive
CLARION HOTEL
02.2016 - 10.2016
Front office Supervisor
HOTEL PRIDE
04.2013 - 02.2016
Job Trainee
HOTEL RAJ PARK
05.2012 - 04.2013
Education
M.A. - Political Science
University Of Madras
01.2018
B.A. - English
University Of Madras
01.2016
Airhostess and Hospitality
01.2012
HSC - Science
Kuntala Kumar Sabat Womens Collage
03.2011
SSLC -
Zilla High School
Balasore, Odisha03.2009
Skills
- MS Office
- MS Excel
- Strategic planning
- Report writing
- Team bonding
- Strategic direction
Extra-Curricular Activities
Active participant in SPORTS & won many accolades (School) Active Participant in Inter College Cultural Activities (College)
Parents
Late Shiba Prasad Biswal, Malini Biswal
Personal Information
- Date of Birth: 01/07/94
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Areas Of Interest
- Customer Service
- Admin
Hobbies and Interests
- Reading books
- Listening Music
- Dance
- Browsing
Disclaimer
I do hereby declare that the particular information and facts stated here in above are true, correct and complete to the best of my knowledge and belief.
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Oriya
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Timeline
Escalation Desk Senior Officer
Equitas Small Finance Bank
06.2022 - 10.2024
Front Office Supervisor
ITC GRAND CHOLA
05.2018 - 03.2019
Front Office Supervisor
AMBASSADOR PALLAVA HOTEL
12.2016 - 09.2017
Front Office Executive
CLARION HOTEL
02.2016 - 10.2016
Front office Supervisor
HOTEL PRIDE
04.2013 - 02.2016
Job Trainee
HOTEL RAJ PARK
05.2012 - 04.2013
B.A. - English
University Of Madras
Airhostess and Hospitality
HSC - Science
Kuntala Kumar Sabat Womens Collage
SSLC -
Zilla High School
M.A. - Political Science
University Of Madras
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