Babith Mani
Senior Manager
Bangalore,KA
Summary
Dedicated Senior Manager with 15 + years of exceptional management performance. Offering strong people management and cross-functional collaboration skills to provide teams with support and guidance to surpass expectations. Well-versed in operations management, project managment, transition and sales.
Overview
15
15
years of professional experience
4
4
Certificates
1
1
Language
Work History
Senior Manager
RSA - SecurID
Bangalore, Karnataka
12.2019 - Current
- Worked cross-functional teams and managed a team of 22 which consists of Project managers, Salesforce
- Administrators & Cloud Engineers
- Designed strategic marketing communications for consumer audiences, identifying clients
- Evaluated reports from Project managers to make key decisions
- Evaluated competitive incentive data and impact on the BU to assess the effectiveness of national incentive strategies
- Reported on qualitative and quantitative analysis, providing data-driven insights to Senior Directors, VP’s & CFO’s
- Resolved problems proactively and decisively, applying business acumen and sound judgment
- Initiated and successfully executed employee retention projects for
- BU
- Led & closed successfully 5 projects on (3) AWS & (2) Salesforce
- Successfully did transition of Global Service Desk with Jira & Fresh service tool
- Developed ambitious goals for operational and strategic functions
- Managed yearly budget & bonus for the team
- Worked with TA Team & closed all the REQ’s for the BU
- Trained and mentored high-performing team through regular performance reviews, individual feedback, and professional coaching.
Manager
Dell Technologies
Bangalore, Karnataka
06.2018 - 11.2019
- Was able to new 4 logos for Dell EMC for storage sizing by creating a new GetModern technology
- Was associated with US counter partner to incubate and stabilise new process for Storage
- Manage a team of 24 which consists of Senior Software Engineers,
- Senior Business Analysts, Project Managers (Cloud)
- Directed schedule of weekly projects, projected timelines for milestones and completion dates
- Supervised, defined and delegated tasks to employees and presented to senior leadership team on monthly basis
- Established strategic monthly sales goals, communicating priorities to staff and closely tracking progress to ensure success
- Collaborated cross-function teams, aligning efforts of multiple departments to achieve monthly goals
- Generated strategic weekly Key Performance Indicator (KPI) targets, retention, team engagement and new initiatives
- Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews
- ITIL V4 Foundation & Practioner
- Certified.
Head
Assessment Center HCL TSS
Bangalore, Karnataka
10.2015 - 10.2017
- Hired and deployed freshers, experienced candidates to different projects in HCL under paid program
- Helped teams with assignments and rolled out offer letter
- Created itineraries, booked travel, and managed expenses for corporate events and training
- As mandated by the HCL board, successfully conceptualized and built the initiative to a 5000 employee of paid training program organisation
- Spearheading planning of IT operations, control of operational and capital costs, technology implementation, transition, and service delivery
- Formulating IT strategies for maximizing profitability & generating revenue, realising organisational goals; conceptualizing and implementing plans/objectives in sync with vision and mission
- Planning and analysing of entire IT operations along with establishing of short/long-term budgets Managing various projects from requirements gathering and scope preparation to project closure
- Working with IT Service department and other key stakeholders to ensure compliance with existing operating models Front-leading and managing teams including planning & direction in contract business activities & operational service.
Service Delivery Manager
Hewlett Packard
Bangalore, Karnataka
12.2006 - 09.2015
- Developed and delivered customer service and product troubleshooting training sessions with support staff
- Established individual performance tracking system using workday, set KPIs and conducted performance appraisals
- Coordinated process improvement meetings to enhance service delivery of technicians
- Established IT service department policies and procedures, aligning staff efforts and improving quality output
- Used historical and forecasting data to plan yearly and quarterly budgets
- Selected and trained staff to build knowledgeable, well-performing team
- Controlled expenditure on supplies, equipment, and services to meet budget targets
- Part of 20000 & 27000 -1 External Surveillance Audit
- HP India Sales Transition and Hiring Process for HP India Sales for
- West Zone
- Successfully did the transition of SD Work Order Desk from Argentina
- Training SPOC for Global Account – Symantec, Unilever and Alactel
- Lucent
- Records Management for Symantec, Alactel- Lucent, Philips, HP
- India Sales and Transition & Transformation Team
- Managed 80 to 100 team of front line agents/representatives, team leaders, trainers and Subject Matter Experts
- Implemented Global Service Desk Best Practices towards Domestic
- Service Desk
- ACCOMPLISHMENTS
- Service Improvements: Enhance the operational processes, implementing across BU for increased productivity and profits
- Recognized by management for people management, retention
- Scored 100% in the RSA People Manager survey
- Awarded – Presales Solution Services for orchestrating Global Town
- Hall in Bangalore COE
- Scored 100% in Tell Dell (Manager Survey) and was recognized by
- Bill Scannel - President
- Recognized by President & Board Directors for meeting the targets and generating revenue for the organization
- Winners Spirit Outstanding performance to maintain the operational & contractual metrics
- Voice of Workforce: Outstanding work in people management
- Highest ever scored in India - Voice of WorkForce Corporate
- Social Responsibility For contribution towards CSR and making it successful
- Leading the Way Silver Award: The 'Leading the Way' award is given by Senior Vice- President of Enterprise Services for demonstrating HP leadership behaviour
- Certificate of appreciation:
- Recognized for valuable contribution in significant accomplishment of transition & transformation
- Valuable Contribution: Implementing Global Service Desk best
- Practices towards Domestic Service Desk
- Great Achievement: Owned the responsibility and accountability in carrying out the task for a win - win situation
- Saved $120 000 in 3 months
- Above & Beyond: Recognized for achievement & contribution to maintain the service levels and severity 4 analysis by Global
Education
Bachelor of Business Management -
Skills
Strategic planning
Advanced problem solving
Technical Support
Team Bonding
Project Management
Teamwork and Collaboration
Certification
Project Management Professional - PMP
Accomplishments
- Service Improvements: Enhance the operational processes,
implementing across BU for increased productivity and profits.
- Recognized by management for people management, retention.
- Scored 100% in the RSA People Manager survey.
- Awarded – Presales Solution Services for orchestrating Global Town Hall in Bangalore COE.
- Scored 100% in Tell Dell (Manager Survey) and was recognized by Bill Scannel - President.
- Recognized by President & Board Directors for meeting the targets and generating revenue for the organization.
- Winners Spirit Outstanding performance to maintain the operational & contractual metrics.
- Voice of Workforce: Outstanding work in people management. Highest ever scored in India - Voice of WorkForce Corporate Social Responsibility For contribution towards CSR and making it successful.
- Leading the Way Silver Award: The 'Leading the Way' award is given by Senior Vice- President of Enterprise Services for demonstrating HP leadership behaviour. Certificate of appreciation: Recognized for valuable contribution in significant accomplishment of transition & transformation.
- Valuable Contribution: Implementing Global Service Desk best Practices towards Domestic Service Desk.
- Great Achievement: Owned the responsibility and accountability in carrying out the task for a win - win situation. Saved $120 000 in 3 months.
- Above & Beyond: Recognized for achievement & contribution to maintain the service levels and severity 4 analysis by Global Operations Manager.
- Winners Circle: Appreciated by HP President for team work for Severity 4 Analysis by Account General Manager. Certificate of Appreciation: Recognized for valuable contribution and commitment to ensure the good health of account.
- Hewlett Packard – Award: Recognised and appreciated for leading and for transition of internal team.
- Hewlett Packard – Award: Appreciated for the achievement in reducing the open volume and maintain the Service Levels.
- Certificate of Appreciation: Achieving customer targets and meeting the deadlines of the organisation.
- Hewlett Packard – Award: Recognised for uncompromising dedication and contribution towards operational delivery services. Certificate of recognition as employee of the Quarter - Q4, 2007: Recognized for outstanding efforts for going an extra mile.
- Certificate of recognition as employee of the Quarter – Q3, 2007: Recognized for outstanding efforts for meeting all the parameters - Quarter 3
Additional Information
- Member, POSH Committee.
- Member of LGBTQ Theme Hiring.
Timeline
Senior Manager
RSA - SecurID
12.2019 - Current
Manager
Dell Technologies
06.2018 - 11.2019
Head
Assessment Center HCL TSS
10.2015 - 10.2017
Service Delivery Manager
Hewlett Packard
12.2006 - 09.2015