BABIYA R DEVARAJ
Business development/Sales&Marketing
Chennai
Summary
Dynamic sales person offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
Work History
OM – Supply Chain
Symrise Asia pacific Pvt Ltd
Chennai
5 2023 - 12.2023
- Acknowledge sales orders and enter into SAP, according to priority schedule planned and established by guidelines – Handling Singapore, Germany, Sri Lanka Customers
- Responsible for ensuring Maintenance of Field Contracts in SAP, sample orders for sales and accounts needs and return processing for Retailers Order placements Customers’ complaints handling Audit digital catalogs to ensure all data is accurate and currently maintained – building processes to proactively identify issues and efficiently resolve Team lead in digital launch process to obtain intimate knowledge of launch items and release schedule Support various internal teams regarding products available in appropriate channel catalogs Integrate new digital channels into existing catalog management processes and solutions Establish and monitor operational metrics and goals associated to digital catalogue performance – publishing to customers and stakeholders
- Supervised 5 staff members tasked with handling materials management, planning, purchasing, and customer service duties
Executive- Sales Support (Key Accounts- India)
Symrise India Pvt Ltd
Chennai
12.2022 - 05.2023
- Supporting key accounts portfolios and execute strategy associated with goal of nominated accounts- High end clients like P&G,ITC,Britannia, Balaji wafers, Tata.
- Maintaining ongoing projects towards key accounts development Proactively prospect within account identification and opportunities Sales estimation and business development strategy
- Supporting project deadlines and building rapport with key accounts Act as point of contact for sales reviews, account receivables and customer portal updates Ensure time and budget requirements are met
- Monitor and report on sales performance analytics
- Track monitor and analyze products channels and customer sales
- Working on SAP for price entries, documentation, and calculation for products data base
- OM executive - Handled APAC order managements for global accounts.
Domestic sales and marketing officer (Marketing- Domestic sales & Business/Application Development) Food Ingredients
Thirumalai Chemicals Limited
12.2015 - 12.2021
- Prohibit distribution or sale of any article of food acid International marketing covering - UAE, UK and Europe for sales and application promotions
- Survey Industrial Units/Sale products
- Making phone calls in attempt to sell products and maintain data's
- Uniform implementation of standards and other requirements as specified
- Ensure high standard of objectivity, accountability, practicability, transparency and credibility
- Ensure recent developments in food acids, how it can be implemented in day to day food products
- Receive report and samples of article of food acid
- Maintain record of all inspections made by marketing team and action taken by them in performance of their duties
- Investigate any complaint
- To recommend issue of improvement notices/ development and increase market value
- To maintain record of all inspections made and action taken by us
- Co-ordination in internal and external audits- HACCP FSSC22000, ISO22000.
- Negotiated contracts with key partners and suppliers, optimizing costs while maintaining quality standards
- Collaborated with cross-functional teams for product launches, resulting in higher market penetration and brand awareness
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business
- Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives
Customer Support Representative (Pre- sales and Sales)
Lemon Peak Marketing Services Private limited, IV Technologies
06.2015 - 10.2015
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Check to ensure that appropriate changes were made to resolve customers' problems
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Refer unresolved customer grievances to designated departments for further investigation.
Quality Control Technologist
Karali Limited
05.2009 - 07.2013
- Supervise quality controllers and line leaders in-line monitoring of production Verify physio-chemical and microbiological analyses conducted by toll packers Check concentration of chemicals and sanitizers used in production and stores Inspect and evaluate raw materials, packaging materials upon receiving Assists Corporate R&D with batch trial run tests and CLTs Conduct quarterly inventory of wet and dry goods and do monthly ageing report of all items Attend to store and customer complaints and initiates investigation
- Conduct GMP and Food Safety training.
Customer Sales Assistant
Lebara Communications
12.2008 - 04.2009
- To ensure prompt and efficient work on banking, whilst maintaining high level of customer
- Liaise with customers, to order stocks and to receive delivery
- Maintain performance and quality Handles incoming calls or inquiries from prospective customers or clients
- Developed a reputation for exceptional service by understanding customer preferences and anticipating their needs
- Analyzed sales trends within assigned area, driving marketing efforts towards high-performing products or services
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions
- Participated in ongoing training sessions to continuously improve product knowledge and sales techniques
Education
MS Food Science and Technology (Quality Assurance) -
University of Leeds
Leeds,UKB.Tech (Industrial Bio-Technology) -
Bharath University
ChennaiSkills
Good communication and listening skills
Basic knowledge on MS word, Excel and PowerPoint
Positive interpersonal skills and strong analytical and organizational attribute
Ability to priorities and to work under pressure while maintaining standards
Ability of setting up and maintaining office systems
Arranging of organizing meetings and diary management
Experience of minute taking
Flexibility in working atmosphere
Professional approach and attitude to both internal service and service to the public
Maintaining the issues confidentially
Supplier Relationship Management
Shipping and receiving
Scheduling Coordination
Relationship Management
Technical understanding
Timeline
Executive- Sales Support (Key Accounts- India)
Symrise India Pvt Ltd
12.2022 - 05.2023
Domestic sales and marketing officer (Marketing- Domestic sales & Business/Application Development) Food Ingredients
Thirumalai Chemicals Limited
12.2015 - 12.2021
Customer Support Representative (Pre- sales and Sales)
Lemon Peak Marketing Services Private limited, IV Technologies
06.2015 - 10.2015
Quality Control Technologist
Karali Limited
05.2009 - 07.2013
Customer Sales Assistant
Lebara Communications
12.2008 - 04.2009
OM – Supply Chain
Symrise Asia pacific Pvt Ltd
5 2023 - 12.2023
MS Food Science and Technology (Quality Assurance) -
University of Leeds
B.Tech (Industrial Bio-Technology) -
Bharath University
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