Open To Work
Bablu Kumar
Medical Biller
Mohali,PB
Summary
Dynamic Senior Team Leader at Knack RCM with a proven track record in process optimization and team development. Expert in driving efficiency improvements and achieving SLA compliance while mentoring future leaders. Skilled in client relationship management and KPI monitoring, consistently enhancing operational excellence and quality standards.
Overview
9
9
years of professional experience
Work History
Operations Manager
IMarkRCM
Chandigarh, Chandigarh
01.2026 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reported issues to higher management with great detail.
Senior Team Leader
Knack RCM
Mohali
09.2025 - Current
- Leading a team of 45 members, including multiple sub-team leaders.
- Driving process improvement initiatives to increase efficiency and reduce turnaround time.
- Monitoring KPIs and implementing corrective measures to achieve SLA compliance.
- Coordinating with senior management to align operations with business goals.
- Mentoring future leaders and supporting succession planning.
- Managed day-to-day operations of the department while ensuring high standards of quality control.
Client Management (Tier-2 Role)
Knack RCM
Mohali
01.2024 - Current
- Managing 5 client accounts, including 2 high-priority projects.
- Ensuring SLA adherence and operational excellence.
- Coordinating smooth transitions between client and posting teams.
Team Leader
Knack RCM
Jaipur & Mohali
06.2023 - 08.2025
- Supervised a team of 35 associates across different shifts.
- Prepared process manuals and documentation to streamline operations.
- Conducted daily team briefings and individual coaching sessions.
- Liaised with clients to address operational issues and ensure satisfaction.
- Oversaw reporting and escalation handling to ensure service continuity.
Assistant Team Leader
Knack RCM
Jaipur & Mohali
02.2022 - 06.2023
- Directed 20 associates to meet client-set productivity and quality standards.
- Identified workflow gaps and implemented corrective measures.
- Facilitated onboarding and training for new team members.
Subject Matter Expert (SME)
Knack RCM
Jaipur & Mohali
02.2020 - 02.2022
- Guided 10 team members in resolving complex cases and escalations.
- Supported continuous improvement initiatives within the department.
Senior Process Associate
Knack RCM
Jaipur & Mohali
04.2018 - 02.2020
- Assisted in daily operational planning and reporting.
- Ensured accuracy and quality in client deliverables.
Process Associate
Knack RCM
Jaipur & Mohali
07.2017 - 04.2018
- Delivered back-office support for critical client processes.
Education
Bachelor of Computer Applications -
Himachal University
Himachal Pradesh, India01.2015
Senior Secondary Certificate -
HP Board
Himachal Pradesh, India01.2012
High School Certificate -
HP Board
Himachal Pradesh, India01.2010
Skills
- Team Leadership & Staff Development
- Process Optimization & Performance Management
- Strategic Planning & Problem Solving
- Client Relationship Management
- Training & Onboarding
- Quality Assurance & Compliance
- Cost & Resource Management
- Cross-Functional Collaboration
- KPI monitoring
- Feedback delivery
References
Available upon request
Languages
- English
- Hindi
Certifications And Awards
- Certified Superbiller, 2020
- Certification in Training for Associates (TFA), 2019
- Knack Achievers Award - Emerging Star, 2018
- Achievers Award - Best Supervisor, 2022
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
₹80000/yr - ₹150000/yrTimeline
Operations Manager
IMarkRCM
01.2026 - Current
Senior Team Leader
Knack RCM
09.2025 - Current
Client Management (Tier-2 Role)
Knack RCM
01.2024 - Current
Team Leader
Knack RCM
06.2023 - 08.2025
Assistant Team Leader
Knack RCM
02.2022 - 06.2023
Subject Matter Expert (SME)
Knack RCM
02.2020 - 02.2022
Senior Process Associate
Knack RCM
04.2018 - 02.2020
Process Associate
Knack RCM
07.2017 - 04.2018
Bachelor of Computer Applications -
Himachal University
Senior Secondary Certificate -
HP Board
High School Certificate -
HP Board