BABRIYA KALPESHKUMAR
KESHOD
Overview
5
5
years of professional experience
Work History
Hotel Manager
TULSHI HOTEL
KESHOD
07.2023 - 10.2024
- Handled guest complaints professionally and efficiently.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Handled guest complaints and offered complimentary services for hardship cases.
- Input and confirmed reservations for guests.
Shop Owner
KHODIYARKRUPA
KESHOD
05.2019 - 07.2021
- Handled customer inquiries, complaints, and returns professionally.
- Performed regular maintenance checks on equipment used in the shop.
- Analyzed sales data to identify opportunities for growth.
- Maintained inventory levels by ordering stock as needed.
- Created a customer loyalty program to reward repeat customers.
- Provided excellent customer service to ensure customer satisfaction.
- Planned in-store displays to attract shoppers and promote products.
Education
Bachelor of Arts - Arts
SAURASHTRA UNIVERSITY
KESHOD03-2016
12TH - 69.14%
HSC
SARVODAY HIGH SCHOOL KESHOD03-2013
Skills
- Revenue management
- Customer service
- Staff training
- Marketing strategy
- Complaint resolution
- Inventory management
- Sales analysis
- Hotel marketing
- Guest experiences
- Employee performance reviews
- Brand management
- Staff supervision
Affiliations
- PHOTOGRAPHY
- CHESS/SPORT/MUSIC
- Public speaking
Languages
English
Beginner
A1
Hindi
Beginner
A1
Gujarati
Beginner
A1
References
References available upon request.
Timeline
Hotel Manager
TULSHI HOTEL
07.2023 - 10.2024
Shop Owner
KHODIYARKRUPA
05.2019 - 07.2021
Bachelor of Arts - Arts
SAURASHTRA UNIVERSITY
12TH - 69.14%
HSC