Babu Eraniappan
Vandalur,Tamil Nadu
Summary
To obtain position to utilize my skills and abilities in an interesting work place while being resourceful innovative and flexible
Overview
2
2
Languages
4
4
years of professional experience
Work History
Operation customer expert
Teleperformance
12.2025 - 06.2026
- Customer & User Support: Respond to user queries related to account access, login issues, profile problems, and platform errors. Provide technical assistance via email, chat, or ticketing systems. Diagnose issues reported by users and guide them through step-by-step troubleshooting.
- Technical Troubleshooting: Investigate system bugs, app errors, and performance issues. Reproduce reported issues to identify the root cause. Work with internal engineering teams to fix technical problems.
- Ticket & Case Management: Manage support requests using CRM or ticketing tools. Track the status of incidents and service requests. Ensure issues are resolved within SLA (Service Level Agreement) timelines.
- Collaboration with Engineering Teams: Escalate complex technical problems to software engineers or product teams. Provide logs, screenshots, and technical details for debugging. Communicate updates to users regarding issue progress and fixes.
- Documentation & Knowledge Base: Create and update technical documentation and troubleshooting guides. Maintain FAQs and help articles for common issues. Document solutions for future reference.
Senior Customer Service Representative
HCL Technologies
01.2022 - 01.2025
- In the current track we Audit the CTS accounts and identify that the completed CTS is valid or invalid.
- When the CTS Audit is done, We check on the below parameters like, Appropriate rentals have been charged and Required sale price is met.
- Handling the Day-to-Day operations activities related to.
- Ensuring the Team's daily and Monthly target is met.
- Team's Break-Aux and Production Hours.
- Being the floor support for the New hire.
- Cross trained with other track(Kaiser Closet).
- 5 Months in Medical Claims
- 19 Months in Reimbursement Audit(Quality)
- Volunteering Service in Company CSR Activities (Sports for change and Educational activities).
Education
BA - ENGLISH LITERATURE
AM JAIN COLLEGE
Meenambakkam04.2019
H.S.C -
J.G NATIONAL HIGHER SECONDRY SCHOOL
06.2016
S.S.L.C -
J.G NATIONAL HIGHER SECONDRY SCHOOL
06.2014
Skills
Strong communication skills
Quality Control
Good interpersonal skills
Problem solving
Good knowledge of computer basics
Team Handling
Accomplishments
- NCC 'A' Grade Certificate
Interests
Playing cricket
Swimming
Personal Information
- Age: 24
- Date of Birth: 26/04/1999
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Personal data processing
I solemnly declare that the above information mentioned by me is true to the best of my knowledge belief.
Timeline
Operation customer expert
Teleperformance
12.2025 - 06.2026
Senior Customer Service Representative
HCL Technologies
01.2022 - 01.2025
BA - ENGLISH LITERATURE
AM JAIN COLLEGE
H.S.C -
J.G NATIONAL HIGHER SECONDRY SCHOOL
S.S.L.C -
J.G NATIONAL HIGHER SECONDRY SCHOOL