Babu Masali
Business Analyst
Bengaluru
Summary
Dynamic Senior Business Analyst with a proven track record at NCR Voyix Corporation Ind PVT LTD. adept at stakeholder management and data analysis. Successfully implemented Agile methodologies, enhancing project efficiency and user satisfaction. Skilled in JIRA, Confluence, SQL, data-driven decision-making, stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, effective communication and business process improvement, driving actionable insights and fostering collaboration across cross-functional teams.
Domain experience across various industries including Retail, Healthcare, Hospitality and Insurance.
Overview
21
21
years of professional experience
8
8
Certifications
3
3
Languages
Work History
Senior Business Analyst
NCR Voyix Corporation.
09.2023 - 04.2025
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Provided technical support for troubleshooting analytics and reporting issues.
- Utilized data visualization techniques to present and explain complex data sets.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Created data models to support decision-making processes.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented business intelligence solutions to increase operational efficiency.
- Created dashboards to monitor and track key performance indicators.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated standard and custom reports to provide insights into business performance.
Business Analyst
NCR Corporation India Pvt.
07.2011 - 08.2023
- Enhanced software quality by implementing effective test strategies and test plans.
- Collaborated with cross-functional teams to identify potential risks, resulting in proactive mitigation strategies.
- Delivered high-quality releases under tight deadlines by prioritizing critical tasks and adjusting resources accordingly.
- Championed knowledge sharing among team members through regular presentations and workshops on best practices in software testing.
- Conducted periodic reviews of test cases to ensure relevance and accuracy as specifications evolved over time.
- Implemented automation tools, reducing manual testing efforts and increasing overall productivity.
- Managed vendor relationships, negotiating contracts for third-party testing services when necessary.
- Mentored junior team members, fostering a collaborative work environment and enhancing team performance.
- Successfully identified areas for process improvement, leading to streamlined workflows and improved communication between teams.
- Increased customer satisfaction through thorough validation of user requirements before release.
- Reduced defect leakage by establishing rigorous testing procedures and standards.
- Improved product reliability with comprehensive end-to-end system testing.
- Streamlined testing processes for increased efficiency and reduced project timelines.
- Spearheaded root cause analysis of issues discovered during testing to facilitate prompt resolution by development teams.
- Optimized resource allocation, assigning appropriate testers to specific projects based on expertise and skill set.
- Actively participated in Agile planning sessions, providing valuable input on test scope and effort estimation.
- Developed training programs for new hires, accelerating their integration into the team.
- Ensured compliance with industry standards by conducting regular audits of test documentation and processes.
- Fostered open lines of communication with stakeholders at all levels, ensuring transparency regarding progress on deliverables.
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
- Optimized test cases to maximize success of manual software testing.
- Defined, created and controlled testing environments for successful software deliverables.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Kept scripts and test cases updated with current requirements.
- Built automated test scripts to handle repetitive software testing work.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Developed and maintained defect databases for known issues.
- Incorporated delivery requirements into planning of testing schedules.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Advised developers on problems with databases, performance and other issues.
Software Test Lead
Mahathi Software Pvt. LTD (Ex Galvanon)
06.2005 - 07.2011
- Streamlined testing processes for increased efficiency and reduced overall test cycle time.
- Conducted regression testing of existing products.
- Reduced defect leakage rate by conducting thorough root cause analyses and proactively addressing areas of concern in future release cycles.
- Enhanced product performance with thorough troubleshooting and identification of critical defects.
- Delivered high-quality products on schedule through effective use of automated regression tests, minimizing human error during repetitive tasks.
- Improved software quality by designing and implementing comprehensive test strategies and plans.
- Collaborated with developers to ensure timely resolution of identified issues, resulting in improved customer satisfaction.
- Created accurate and successful test scripts to manage automated testing of certain products and features.
- Wrote detailed requirements to create robust test plans and realistic work estimates for testing phases.
- Trained new test employees on equipment and company guidelines to promote productive and high-quality work.
- Showcased the value of effective testing efforts by consistently delivering high-quality products with minimal post-release issues.
- Documented diagnostic findings in reports to inform stakeholders of product performance.
- Executed test cases and documented defects, confirming resolution and mitigation of defects.
- Optimized test cases to maximize success of manual software testing.
- Wrote automated test suite for product and provided test coverage analysis.
- Built automated test scripts to handle repetitive software testing work.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
Test Analyst
Erasmic Consultancies Pvt Ltd
06.2004 - 06.2005
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Reduced production issues by implementing rigorous regression testing before each release.
- Facilitated quick issue resolution through clear defect reporting, providing precise steps to reproduce along with relevant screenshots or logs when needed.
- Ensured smooth communication between QA and development teams, participating in regular meetings to discuss progress updates and address challenges collaboratively.
- Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
- Maintained accurate documentation of all testing activities, enabling efficient review of results by project stakeholders.
- Participated in available trainings to improve software knowledge.
- Collaborated with cross-functional teams to ensure seamless integration of system components during end-to-end testing.
- Continuously updated technical skills through training programs, staying current on industry best practices for software testing methodologies.
- Improved software quality by designing and executing comprehensive test plans.
- Met with quality assurance, developers and project managers to assess scope and sequence of project.
- Contributed to successful product launches by identifying bottlenecks during stress testing and proposing optimization solutions.
- Assessed third-party tools used in the testing process, providing recommendations for tool selection based on compatibility with organizational needs and budget constraints.
- Evaluated product requirements, translating them into detailed test scenarios and validating expected outcomes.
- Increased overall test coverage, prioritizing high-risk functionalities for thorough examination.
- Supported continuous improvement efforts by analyzing defects trends and recommending process enhancements.
- Identified critical defects, conducting root cause analysis and collaborating with the development team for timely resolutions.
- Streamlined testing processes by developing reusable test cases and automated test scripts.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Directed team members to follow specific testing standards and guidelines as outlined in project requirements.
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
- Established a culture of continuous learning within the team, promoting open discussions on testing challenges and exploring innovative solutions to improve overall test effectiveness.
- Boosted team efficiency through effective knowledge sharing sessions and mentoring junior testers.
- Ensured compliance with industry standards, conducting meticulous security and performance tests on applications.
- Conducted in-the-line testing and evaluated resulting measurements to identify variances in output using current production methods and compare against application-specific tolerances.
Education
B.E (E&C) - Bachelor of Engineering (E&C) -
Govt BDT College of Engineering
Davangere–Karnataka, India. 04.2001 -
Skills
Agile methodology
Stakeholder management
Requirements gathering
Business process mapping
User acceptance testing
Business process improvement
Forecasting and planning
SQL proficiency
Process development
KPI tracking
Software development lifecycle
Client relationship management
Stakeholder engagement
Change management
Project presentation
Business requirements
Reporting and documentation
Automation tool - SelfServ Checkout Automation Tool (SSCAT)
LanguagesJava,C, C
Testing ToolsSSCAT, Selenium, QTP,Rational Robot
Bug Reporting / Documentation ToolsJIRA Confluence, STAR, Project Tracker, Test Director, Rational’s clear quest and Web Tracker
Accomplishments
Overseas Experience:
Ø NCR Corporation, Atlanta, United States (6 months on each 2007, 2012 and 2013 visit)
Ø NCR Corporation, Peterborough (London) United Kingdom.
Certification
• Trained on Advanced Java from Brain ware InfoTech Pvt ltd, (Bangalore).
Timeline
Senior Business Analyst
NCR Voyix Corporation.
09.2023 - 04.2025
Business Analyst
NCR Corporation India Pvt.
07.2011 - 08.2023
Software Test Lead
Mahathi Software Pvt. LTD (Ex Galvanon)
06.2005 - 07.2011
Test Analyst
Erasmic Consultancies Pvt Ltd
06.2004 - 06.2005
B.E (E&C) - Bachelor of Engineering (E&C) -
Govt BDT College of Engineering
04.2001 -