Babu Saiful Hasan

1. Identify and connect with senior management at corporate houses with respect to expansion.

2. Client Relationship Management: Establishing and maintaining long-lasting relationships with corporate clients for future expansion, relocation plans, lease renewals, and other supporting real estate requirements.

3. Created and managed a database of corporate liens in the city, and created effective meeting agendas to capture appropriate clients' information, needs, and concerns.

4. Providing the services after sales, as well as coordinating with the client for the upcoming exhibition.

• Tracked customer complaints and followed up to ensure resolution was achieved.
• Prepared detailed reports of daily activities for management review.
• Provided prompt and courteous service to customers via phone, email, and chat.
• Identified opportunities for process improvement within the customer service department.
• Maintained accurate records of customer interactions, transactions and comments in the database system.
• Resolved customer complaints in a timely manner while maintaining professional attitude.

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Achieved cost-savings by developing functional solutions to problems.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Recognized by management for providing exceptional customer service.

• 1. Collaborated and coordinated effectively with internal departments to ensure seamless operations and issue resolution.
• 2. Served as a primary point of contact for resolving customer complaints, ensuring timely and satisfactory outcomes.
• 3. Facilitated collections of post-paid bills from customers, maintaining accuracy and adherence to billing protocols.
• 4. Handled incoming calls with professionalism, empathy, and clarity, enhancing customer satisfaction.
• 5. Consistently surpassed monthly productivity targets through efficient and customer-centric service delivery.
• 6. Addressed customer complaints with effective problem-solving strategies and escalated complex issues appropriately.
• 7. Processed customer payments, refunds, returns, and exchanges with precision, ensuring a smooth transaction experience.
• 8. Fostered strong customer relationships by resolving queries and concerns promptly and courteously.