BABUL HOOTHA

Windows Devices & Deployment – Key Responsibilities

• Investigated and resolved Windows Update issues (cumulative, security, hotfixes) and major upgrade failures to ensure seamless OS performance.
• Diagnosed and fixed unexpected restarts and BSOD incidents, improving system stability and reliability.
• Managed installation and rollback of Windows patches, ensuring systems stayed secure and up to date.
• Oversaw BitLocker encryption/decryption and MBAM-based recovery to strengthen data protection.
• Supported Windows OS deployment across diverse devices using Autopilot and modern deployment tools.
• Administered Active Directory for user/device management and maintained Windows Server environments.
• Executed Windows licensing and activation workflows, including E3/E5 licensing and KMS activation.
• Configured and optimized HPC clusters to support high-performance computing workloads.
• Provided enterprise-level customer support as part of the Windows Core – Devices & Deployment Team.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
• Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.

• - Led Windows OS migrations across 100K+ devices at Dubai Airport.
• - Managed remote support operations across multiple international locations.
• - Delivered 2nd level infrastructure support and ensured SLA adherence.
• - Coordinated vendor management and infrastructure deployment projects.

• - Oversaw business operations and technical support in a startup setting.
• - Guided clients in infrastructure development and deployment.
• - Managed support delivery and internal team coordination.

• - Provided desktop, hardware, and network support for local clients.
• - Hands-on with Windows/Linux systems and Dell Dimension hardware.