BABULAL SHEIK

ServiceNow Developer at Revature Consultancy Private Ltd., working on the Brightspeed client project, with hands-on experience in ServiceNow Flow Designer, BOSS Order Management (BOSS OM), workflow automation, and REST API integrations. Skilled in JavaScript, GlideRecord, JSON payload generation and transformation, and third-party system integrations. Experienced in telecom order orchestration, production troubleshooting, error handling, and defect resolution. Demonstrates strong analytical and problem-solving skills, with a focus on developing automated workflows, resolving integration issues, and improving operational efficiency.

• Nationality - Indian
• Current Location - Rajahmundry, Andhra Pradesh
• Willingness to Relocate - Yes
• Date of Birth - June 9, 2002
• Marital Status - Single
• Gender - Male
• Full Residential Address - 115-11-60, Konthamuru, Airport Road, Rajahmundry Rural, 533102

• Urdu – Mother Tongue
• Telugu – Native Proficiency (Read, Write, Speak)
• Hindi – Advanced Proficiency (Read, Write, Speak)
• English – Intermediate Proficiency

• Exploring New Technologies and Emerging Trends
• Listening to Music
• Watching Movies
• Playing Video and Mobile Games
• Exploring Perfumes and Fragrances
• Fashion and Personal Styling

Worked on integrating ServiceNow BOSS Order Management (BOSS OM) with RingCentral to automate Voice+ order fulfillment and provisioning. Developed and enhanced Flow Designer workflows, subflows, REST API integrations, and JavaScript logic for account creation, device and accessory ordering, and shipment status verification. Implemented JSON payload transformations, including support for SNOM 500 multi-user devices, and troubleshot integration failures to improve order-processing reliability.

Worked on the integration between ServiceNow BOSS OM and SAP BRIM for telecom billing operations, including activation, change, suspend, restore, and disconnect scenarios. Developed workflows, REST API integrations, and JSON payload transformations. Investigated task fallout, product and feature mismatches, and integration failures, and implemented fixes to improve reliability.

Enhanced BOSS OM–BRIM integration to automate non-payment suspension, restoration, and disconnection requests. Implemented account and inventory validation, eligibility checks, order-processing logic, exception handling, and downstream response handling to ensure appropriate processing of eligible and ineligible requests.

Developed and maintained REST API integration between ServiceNow BOSS OM and BizHub, a business customer portal used by Enterprise and Wholesale customers to manage customer details and create support tickets. Supported automated customer-data synchronization between systems.

Implemented logic to process the upstream auto_update_bsw flag and trigger the BSW integration when the flag is set to Y. Supported automated order-task creation and data transmission to IQGeo, including customer, service address, order, installation, and scheduling details required for buried service wire operations.

Implemented and supported integration between ServiceNow BOSS OM and Salesforce Marketing Cloud (SFMC) for automated order-related email notifications. Worked on event payload generation and notification handling for order receipt, completion, and status updates.

7. SmartBiz Feature Integration – BOSS OM with Calix
Enhanced ServiceNow BOSS OM order processing and Calix Cloud payload generation to support SmartBiz product offerings across install, change, and disconnect scenarios, including parent service identification, product ID mapping, and standalone SmartBiz disconnect handling.

8. Wi-Fi Extender Integration – BOSS OM
Enhanced BOSS OM order processing for Wi-Fi Extenders requested alongside new fiber installations or for existing fiber customers. Supported order processing and updates across C360, Calix, and BRIM to ensure accurate product information and fulfillment.

• ServiceNow Certified System Administrator (CSA)

• Actively learning new technologies and improving technical skills.
• Participating in team collaboration and knowledge sharing.