BABUSONAH SAHOO

• Drove hospital partnerships and service expansion, contributing to revenue optimization and growth of healthcare services
• Managed multidisciplinary clinical teams and patient journey programs, improving overall patient experience and engagement
• Led clinical and operational strategy for hospital-connected home healthcare services, enhancing patient access and care continuity
• Oversaw clinical governance processes that maintained compliance and quality standards.

• Directed regional clinical operations for hospital-at-home and senior healthcare programs across North and East India.
• Managed multidisciplinary teams, including nurses, case managers, and care coordinators to ensure patient-centric service delivery.
• Oversaw P&L management, budgeting, revenue tracking, cost control, and operational financial performance.
• Supervised vendor management and staffing operations, ensuring efficient payouts, refunds, billing coordination, and logistics.
• Established post-discharge transitional care and patient journey frameworks to enhance continuity of care.
• Conducted clinical governance quality audits, managing compliance and enhancing patient safety protocols.
• Facilitated escalation handling and supported product development and service expansion initiatives.

Progression: Staff Nurse → Clinical Trainer → Pan India Training Manager → Regional Operations Manager (Homecare & TCC – Kolkata)

• Started as Staff Nurse in home healthcare services, delivering complex clinical care and managing post-hospitalization patients across multiple specialties
• Promoted to Clinical Trainer & Pan India Training Manager, leading national clinical training programs, workforce development, and quality improvement initiatives
• Led flagship 50+ bedded Step-Down / Transition Care Centre (HCAH TCC – Kolkata) as Regional Operations Manager, overseeing full operational & clinical performance
• Oversaw P&L ownership, budgeting, staffing, vendor management, payouts, billing coordination, refunds, and financial governance to ensure operational sustainability
• Supervised multidisciplinary teams across home healthcare and facility-based transitional care, enhancing service excellence and patient journey management
• Led QAI and NABH accreditation processes, ensuring regulatory compliance, infection control, and implementation of clinical governance frameworks
• Designed and executed hospital discharge-to-home pathways, transitional care programs & continuity of care models
• Managed customer journey, escalations, operational KPIs, service delivery standards & patient satisfaction metrics across regional operations

• Supervised day-to-day operations of the critical care unit, ensuring adherence to clinical protocols, patient safety standards & quality care delivery
• Led and mentored nursing staff, managed duty rosters, staffing allocation & performance monitoring to maintain optimal ICU functioning
• Coordinated with doctors, multidisciplinary teams & hospital administration for effective patient management and smooth clinical operations
• Oversaw infection control practices, medication safety, emergency response readiness & compliance with hospital policies
• Supported management in clinical decision-making, operational planning & improving patient experience within the critical care department

• Delivered direct critical care nursing for ventilated and high-acuity patients, including monitoring vitals, medication administration, emergency response & infection control adherence
• Assisted physicians in ICU procedures, managed clinical documentation, and ensured accurate patient assessment & timely escalation of complications
• Coordinated with multidisciplinary teams and patient families to support treatment plans, continuity of care & smooth patient transitions within hospital units