C
BABY DAVID SINGH N R
Encryption And Key Management Operations
RAM MURTHY NAGAR
Summary
A dynamic professional with over 25+ years of rich experience in installing, commissioning, and managing remote infrastructure with UNIX systems, Data Protection applications and Luna, Ciphertrust HSM management. A proactive Team Leader with abilities in devising effective strategies geared towards enhancing business, evaluating client's requirements, designing custom solutions in coordination with Project-Managers. Proficiency in recommending procedures for change management in IT System operations entailing mapping business processes and studying workflow to design solutions, ensuring business functionality adherence & enhancing competitive advantage. Worked on site and successfully transitioned the project to off-site location and met the expectation. Adept in analyzing UNIX information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. have experiences in managing people across multiple countries and diverse teams with and without line authority.
Overview
25
25
years of professional experience
6
6
Certifications
Work History
Vice President – Data protection by encryption and Decryption technologies
JPMorgan Chase
09.2019 - Current
- Manage Ciphertrust HSM & Application, Luna HSM, Pkware infrastructure and application, Encryption of Data during transaction using application Hera, Encryption of Data at rest using Ciphertrust & Pkprotect
- Analyze the customer need and provide optimal solution to protect the data as per the firm requirement to meet the international standard
- Manage the critical incidents and ensure it should properly handle and resolved within the SLA
- Develop automation solution for encryption and decryption by customer without involving other support team like Operating system team and Data protection team
- Find out all the automation opportunity and develop the optimal solutions using Shell script, Ansible & Python
- Incident and problem management
- Key Achievements at JPMorgan Chase:
- Developed automated micro service for AIX Vormetric package installation / upgrade using Ansible and python which is used by OS patching team to integrate in patching work flow, so no intervention of Data protection team during the OS patching requires
- Resolved high priority operational issue during APAC hours, reducing delay time by 35%
- Developed automated micro service using ansible to register Vormetric client agent to Vormetric Data Security Manager (DSM) & Developed Shell script to start, stop the hera application during booting
- Built 16 EMEA Luna and 20 Ciphertrust HSMs without any flaw in record time
- Upgraded the pkware infrastructure from 17.0 to 20.0 without having any user impact (around 4 lac users)
- Creation and Supporting 380+ Pkprotect locker, 40+ targets, also build and installed PkProtect watcher servers
- Led the Migration of few hundred users from Vormetric to Ciphertrust without any business impact
Associate Vice President – UNIX L3 Operations (Solaris, Linux ) and automation
JPMorgan Chase
09.2017 - 09.2019
- Analyze the process improvement opportunities and develop appropriate solutions which would translate into substantial cost reduction like Incident reduction program and optimize the capacity proactive planning
- Manage the critical incidents and ensure it should properly handle and resolved within the SLA
- Develop Standard operating procedure for Hardware break fix team and operations team
- Design and Deployment of complex customized solutions
- Find out all the automation opportunity and develop the optimal solution
- Incident and problem management
- Introduction of New Technology to optimize the Unix infra-Environment
- Key Achievements at JPMorgan Chase:
- Developed automated micro service using Ansible to create home directory in non OS filesystem (local and autofs) in Linux environment, developed though python and ansible play which reduced 40hrs of work weekly
- Developed automated micro service for patching team to check the pre, post web service status and start the web services.
- Developed hardware failure check and kernel parameter update automation using python and ansible
- Through Incident reduction program, almost 30% of Incident reduction on NFS alerts
- Developed End to End automation in database clone setup from Production to UAT
- Developed complete run book for hardware replacement ( NIC and HBA )
Team Lead – UNIX L2 Operations (Solaris, Linux & AIX)
Deutsche Bank
06.2013 - 06.2017
- Led Deutsche Bank Global Unix APAC L1&L2 production support team of 28 engineers who manage more than 24000+ Unix hosts ( Solaris, Linux and AIX )
- Providing Management direction and technical advice during 9hours of production support to the L1 and L2 engineers
- Fist Level Escalation for any Unix issue / Unix changes happening during APAC hours
- During the Sev 1, Sev 2 and Sev 3 Critical incident management managing calls understand the business impact take appropriate action to minimize the business impact / reputation impact to the Deutsche Bank and restore the service, update the status to Higher management
- Technical review of the Changes and resourcing appropriate engineers for the scheduled changes; Resource allocation for the incident management based on the criticality of the issue
- Hardening of servers to have highest security in the environment
- Key Achievements at Deutsche Bank:
- Planned, Trained and Incorporated New Unix L1 team of 16 engineers successfully
- Successfully completed transition of Unix L2 operation from one of the Deutsche Bank vendor HCL to the optimum L2 UNIX Support team.
Sr. System administrator – UNIX L3 Support (Solaris & Linux)
Credit Suisse AG
01.2012 - 05.2013
- Worked as a L3 Unix engineer for APAC Regional team
- I work on projects, consulting, change management, DR activities, and mentoring associates
- Manage more than 500 Linux form cluster VM’s created on top of ESX cluster along with its resource allocation for a critical application which runs application cluster over these VM’s
Senior Analyst – Platform Engineering and Projects, Solaris System Admin & capacity planning
Bank of America
03.2009 - 01.2012
- Managing the team of eleven members and ensure quality delivery and handling the escalation
- Part of Engineering & Build team, which support extensive building of Solaris and Linux servers and implementing changes and projects across the UNIX estate.
- Day-to-day operation on production support, troubleshooting and Engineering implementation using zones, LDOM and managing more than 8000+ hosts.
- Key Projects at Bank of America:
- Successfully Completed the project to migrate old Solaris host to Zones and allocate Resources for the DB2 database and tuned to have better performance and security
- Used little resources to Build 50 hosts in given time to avoid the higher business impact
- Power path 5.2 and VERITAS upgrade project in Solaris 10 Environment
- Successfully completed EMC migration project for the critical Business unit Utility computing
Senior Software Engineer – Trading application admin, Shell / Perl scripting
Fidelity Business Services India Pvt. Ltd
07.2007 - 02.2009
- Day-to-day Trading application support, automation and operation in managing 200+ Solaris host with a team of two people during Asian Business hours.
- Working with Business application teams and storage team for capacity planning, Storage optimization and server consolidation
- Key Achievements at Fidelity:
- Spend 3months in US and transitioned the project successfully to India operations in record time
- Customized source code build of Apache – multiple instances of tomcats with ldap authentication specific to Global Equity trading business unit
- Developed automated Perl script to understand the integration time out between Applications and OS
- Developed Java code to read out logs of applications and OS to perform automatic proactive monitoring and performance health check
Technical Consultant – Sun Solaris System Administrator
ANZ Information Technologies Pvt. Ltd
07.2006 - 06.2007
- Solaris Operating system level 3 administration (7/8/9/10)
- Configuring and troubleshooting on 10k/15k/20k/25k Solaris domains
- Patch management in Solaris and Linux Environment
- Conceptual knowledge on EMC storage and working knowledge on SAN environment
- Key Achievements at ANZ:
- Developed Automated Script to monitor all Solaris machines metadevice failure and insufficient sub mirrors If failures found immediately generate auto ticket to Unix system support team
- Developed scripts to automate daily data list creations that help database servers backup.
Sr. System Engineer – Solaris and Clearcase administration
Celstream Technologies Pvt. Ltd
06.2005 - 06.2006
- Solaris Operating system level 2 administration (7/8/9)
- Solution design for Unix, Wintel, Storage and network
- Linux administration using RHEL 3
- Automating Systems performance Monitoring and Clearcase Sync through scripting
- Key Achievements at Celstream:
- Configure the small SAN setup for clearcase multisite server SunFire V440 with FC3510 and Autoloader along with multipathing
- Configure DNS Server, Apache web server, Samba server
- Automated Performance monitoring and disk usage of critical severs and cleaning up views and Generating VOB Sync Status web page to an easy update for users from Clearcase servers through Shell Scripts
System Engineer – Sun Solaris O.S level and hardware troubleshooting
Bonito Enterprise Solutions Pvt. Ltd
07.2002 - 05.2005
- Facility Management and on call support for sun server across India
- Major Achievements:
- Installation and configured the Sun Fire 6800 Server at Bharthi Telenet Chennai.
- Installation of Sun External storage with RAID configuration at Sylandro Systems, Bangalore
Software Engineer – Unix, Linux, C, C++
Radiant Software ltd
09.2000 - 12.2001
- Developed application programs using C and C++, Inter process communication
- Database developed for the internal office use through C
Education
BE - Computer Science
Bangalore University
Bangalore01.1998
Skills
Building the capabilities for UNIX practice from scratch and develop all the related processes and documents and building the Practice competencies by team development
Ensuring technical excellence in service delivery to ensure customer satisfaction and to minimize downtime of machines
Managing performances, handling appraisals, giving feedback and helping in career development plans
Planning and execution of Server optimization/virtualization using Solaris LDOM, ZFS and Zones and allocation of Resources like memory, CPU to zones, network and file systems to meet demanding business needs
Very good understanding about different encryption technology like symmetric, Asymmetric, data at rest, data during transit encryptions
Software
C
Shell Scripting
Ciphertrust
Linux
Python
Ansible
Certification
AWS Certified Solutions Architect Associate 2024
Timeline
Vice President – Data protection by encryption and Decryption technologies
JPMorgan Chase
09.2019 - Current
Associate Vice President – UNIX L3 Operations (Solaris, Linux ) and automation
JPMorgan Chase
09.2017 - 09.2019
Team Lead – UNIX L2 Operations (Solaris, Linux & AIX)
Deutsche Bank
06.2013 - 06.2017
Sr. System administrator – UNIX L3 Support (Solaris & Linux)
Credit Suisse AG
01.2012 - 05.2013
Senior Analyst – Platform Engineering and Projects, Solaris System Admin & capacity planning
Bank of America
03.2009 - 01.2012
Senior Software Engineer – Trading application admin, Shell / Perl scripting
Fidelity Business Services India Pvt. Ltd
07.2007 - 02.2009
Technical Consultant – Sun Solaris System Administrator
ANZ Information Technologies Pvt. Ltd
07.2006 - 06.2007
Sr. System Engineer – Solaris and Clearcase administration
Celstream Technologies Pvt. Ltd
06.2005 - 06.2006
System Engineer – Sun Solaris O.S level and hardware troubleshooting
Bonito Enterprise Solutions Pvt. Ltd
07.2002 - 05.2005
Software Engineer – Unix, Linux, C, C++
Radiant Software ltd
09.2000 - 12.2001
BE - Computer Science
Bangalore University
Personal Details
Date of Birth: 27 – May - 1970 Place : Bangalore Date : 26/11/2019 (N.R. BABY DAVID SINGH)