Baby Krishnaveni Thangavelu
Coimbatore
Summary
Dynamic Project Manager with a proven track record at Wipro Ltd, excelling in revenue tracking and cost management. Adept at leading teams and coordinating high-stakes meetings, I drive successful invoicing processes across 22 countries. Proficient in ServiceNow and committed to delivering exceptional service, ensuring client satisfaction and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
Wipro Ltd
Coimbatore
11.2018 - 04.2024
- Handling complete invoicing for around 22 countries which are in scope, which includes payments follow up with customer.
- Invoice submission in portal.
- Release of invoice to the customers respectively.
- Tracking and payments follow up with customer.
- Internal co-ordination with finance team regarding payments.
- Handling Revenue working and achieving the same for each quarter.
- Revenue working includes MP cost, PT cost, other costs etc.
- Handling meeting with finance team and make sure the derived revenue is achieved for each quarter respectively.
- Handling RU completely for all the months and getting it approved by customer.
- Preparing RU sheet for every month.
- Maintaining Unit prices and ARC/ RRC factors based on the contract and applying the same in RU.
- Getting customer approval for the RU and invoice every month accordingly.
- Maintaining the account trajectory in terms of employee on boarding and off boarding.
- Maintaining account trajectory which includes total number of head count in the account and deriving the people cost out of it.
- Maintaining complete list of on boarding and off boarding and make sure the derive people cost does not exceed for the respective quarter.
- Owning customer meetings such as Service Delivery Committee meeting, Program management Committee meeting, Quarterly Review meeting.
- Preparing the deck accordingly for all the review meetings and uploading them to the customer portal on time.
- Organizing and releasing the meeting invites, taking care of meeting minutes and following up for the actions closure based on the timeline.
- Leading my team of 3 members which includes manager reviews, ratings etc.
- Working on new demands other than BAU which includes cost working, offer preparation, offer release, getting offer acceptance from customer and routing it to the correct team and follow up until closure of the activity.
- Handling client visit completely including accommodation, transport, food arrangements, review meetings, team meetings etc.
- Customer Best Buy Telephony Services (Network - Voice)
I.T Analyst
TCS
Chennai
11.2012 - 08.2017
- Company Overview: Customer Best Buy Telephony Services (Network - Voice)
- Handling user requests through tickets using service now tool.
- Monitoring the alerts using tools like prognosis and solar winds to proactively work towards resolution.
- Handling calls with the user to identify the issue and provide solution to the problem reported by them.
- Having enhanced knowledge in CUCM and worked for various purposes for providing CUCM phone features to the customer.
- Basic troubleshooting by logging into the router based on the priority of the issue.
- Preparing weekly report related to the performance of all the equipment in the network.
- Preparing reports such as Daily, Weekly, Monthly reports to track the operations.
- Performing Change requests by coordinating with the concern team.
- Customer Best Buy Telephony Services (Network - Voice)
Education
Bachelor Of Engineering - Computer Science and Engineering
Standard XII / H.S.C. - Others
SSLC - Others
Skills
- Project management
- Customer invoicing
- Cost management
- Revenue tracking
- Service delivery
- Team leadership
- Meeting coordination
- Vendor management
- Prognosis
- Solar winds
- HP Operations Manager
- Network Node Manager
- Service now
- HP Service Manager
- HP Performance Manager
- Microsoft Visual Studio
- SQL Server
Certification
- PMO certification, 1, 12/03/22
- ITIL 2011 Foundation Certificate in IT Service Management, 1, 12/30/13
Accomplishments
- Leadership impact, in appreciation for the outstanding leadership in terms of project management
- On the Spot Award, in appreciation of your outstanding contribution to the organization, you are awarded the On the Spot Award, 11/18/15
Training
First time Project Manager Training, Class room, 3 days, 01/01/23, 01/01/23
Education Summary
- Bachelor Of Engineering, Computer Science and Engineering, 82.7
- Standard XII / H.S.C., Others, 84.25
- SSLC, Others, 83.45
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Affiliations
- Handled complete client visit end to end which includes organizing meetings, meeting rooms, food, transport, accommodation, etc.
Timeline
Project Manager
Wipro Ltd
11.2018 - 04.2024
I.T Analyst
TCS
11.2012 - 08.2017
Bachelor Of Engineering - Computer Science and Engineering
Standard XII / H.S.C. - Others
SSLC - Others
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