Babysravani
Summary
Knowledgeable and dedicated professional with expertise in utilizing Artificial Intelligence and Machine Learning in the field of Trust and Safety Operations. Recognized for leading projects relevant to topics impacting public safety, including hate speech, graphic violence, and child abuse. Proven ability to serve as a team leader by demonstrating effective interpersonal skills, displaying a positive demeanor, and establishing rapport with cross-functional teams. Successful at producing, investigating, escalating, auditing content, improving policies, and delivering exceptional results. Trust and Safety Associate with a proven track record of resolving complex issues and ensuring compliance with regulations. Adept at investigating and mitigating risks to maintain a safe environment for clients. Seeking to leverage my skills and expertise to contribute to a dynamic team and drive business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
TRUST AND SAFETY ASSOCIATE
Accenture
01.2021 - Current
- Implemented and continuously improved fraud detection algorithms to minimize financial risk for the company
- Investigated and resolved customer complaints, ensuring a high level of trust and satisfaction among users
- Conducted thorough background checks on potential employees and vendors to maintain a safe and secure work environment
- Collaborated with cross-functional teams to develop and implement safety protocols and best practices for handling sensitive information
- Illustrated a strong background in policy creation, designing, writing, and implementing policy and safety solutions for various safety and trust-related issues
- Demonstrated strengths in risk and fraud management, confidentiality, interpersonal communication, cross-functional collaboration, and change management
- Identified and analysed business efforts while driving efficiency and improving the client experience
- Play a key role in upholding trust and safety standards to enhance the platform's reputation and facilitate business expansion
- Responded and resolved complex and sensitive user issues related to fraud, privacy, user safety, and risk
- Created, propagated, and executed online events and initiatives for user recruitment and development.
Education
Bachelor of Arts - History Economics Public Administration
Narayana IAS Academy
Hyderabad, India01.2017
SECONDARY SCHOOL - MEC
Narayana IAS Academy
01.2014
Skills
- Policy Improvement
- Project Management
- Trust and Safety Operations
- Law Enforcement Operations
- Data Analysis
- Content Review
- Quality Assurance
- Client Service Management
- Written and Verbal Communication
- Microsoft Excel
- Powerpoint Presentation
Certification
- Getting started in Excel 365
- Ten common tools in Excel 365
- Performing data calculations using formulas in Excel 365
Languages
Telugu
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
TRUST AND SAFETY ASSOCIATE
Accenture
01.2021 - Current
Bachelor of Arts - History Economics Public Administration
Narayana IAS Academy
SECONDARY SCHOOL - MEC
Narayana IAS Academy
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