Baby Sujitha Jagadeesan Nair
Salon Manager
Nagercoil,Tamilnadu
Summary
Dynamic Salon Manager with a proven track record at Lakme Salon, enhancing customer loyalty and boosting business growth through strategic marketing and exceptional service. Excelled in inventory control and financial management while fostering a culture of teamwork and open communication. Skilled in customer service and problem-solving, achieving significant performance improvements.
Overview
3
3
years of professional experience
Work History
Salon Manager
Lakme Salon
2021.02 - 2024.06
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Education
B. Com - Ecommerce
SNDT Womens University
MumbaiSkills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Salon safety and security
- Customer Needs Assessment
- Scheduling
- Inventory controls
- Business Development
- Client Relations
- Performance Improvement
- Financial Management
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)
Tamil
Advanced (C1)
Timeline
Salon Manager
Lakme Salon
2021.02 - 2024.06
B. Com - Ecommerce
SNDT Womens University