Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BACKIYALAKSHMI BALASUBRAMANI

MADURAI

Summary

Responsible Secretary, passionate about delivering outstanding quality and service. Offering 5 years of experience in Health Care Sector with history of recognition for performance. Detail-orientated Marketing Co-ordinator adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. As a Purchase Coordinator, managed supplier relationships, oversaw the purchasing process, and ensured timely procurement of materials. Implemented cost-saving strategies and maintained accurate records to support efficient inventory management.

Overview

8
8
years of professional experience

Work History

Purchase Coordinator

VISVAS PROMOTERS
MADURAI
02.2024 - Current
  • Established and maintained strong relationships with suppliers, negotiating terms, prices, and contracts to secure the best deals.
  • Coordinated the purchasing process from requisition to delivery, ensuring timely and accurate purchase orders.
  • Monitored inventory levels, analyzing stock requirements, and placing orders to prevent shortages and overstock situations.
  • Implemented cost-saving initiatives by identifying and capitalizing on opportunities for bulk purchasing and alternative suppliers.
  • Ensured all purchasing activities complied with company policies, legal requirements, and industry standards.
  • Maintained detailed records of purchase orders, delivery schedules, and supplier performance to ensure transparency and accountability.
  • Addressed and resolved issues related to delayed shipments, defective products, and discrepancies between purchase orders and invoices.
  • Prepared regular reports on purchasing activities, including cost analysis, supplier performance, and inventory status, for management review.
  • Worked closely with other departments such as finance, production, and logistics to synchronize purchasing activities with overall business operations.
  • Utilized purchasing software and ERP systems to streamline processes, maintain accurate data, and improve operational efficiency.

Marketing Communications Coordinator

VISVAS PROMOTERS
MADURAI
07.2023 - 01.2024
  • Coordinated and executed multi-channel marketing campaigns, ensuring timely delivery and alignment with overall marketing strategy.
  • Developed engaging content for various platforms, including social media, email newsletters, and blogs, to drive brand awareness and audience engagement.
  • Organized and managed events such as product launches, trade shows, and webinars, enhancing brand visibility and customer engagement.
  • Worked closely with cross-functional teams, including sales, product development, and design, to create cohesive marketing materials and strategies.
  • Conducted market research to identify trends, customer needs, and competitive landscape, providing insights for strategic planning.
  • Monitored and analyzed campaign performance using tools like Google Analytics and social media insights, adjusting strategies to optimize results.
  • Managed public relations efforts, including writing press releases, pitching stories to media outlets, and maintaining positive relationships with journalists.
  • Oversaw marketing budgets, ensuring cost-effective use of resources and maximizing return on investment.
  • Ensured all marketing communications were consistent with the brand's voice, style, and messaging guidelines.
  • Acted as a liaison between the marketing department and external stakeholders, including vendors, partners, and customers, to facilitate smooth communication and project execution.

Out Patient Secretary

APOLLO MULTISPECIALTY HOSPITAL
MADURAI
07.2022 - 02.2023
  • Greeted and registered patients, ensuring a welcoming and efficient check-in process.
  • Managed and coordinated patient appointments, including follow-ups and rescheduling, using hospital scheduling systems.
  • Maintained accurate and up-to-date patient records, ensuring confidentiality and compliance with healthcare regulations.
  • Verified patient insurance information and processed necessary documentation for billing purposes.
  • Acted as a liaison between patients, medical staff, and administrative teams, facilitating clear and effective communication.
  • Provided information and assistance to patients regarding hospital services, procedures, and physician availability.
  • Assisted with billing inquiries, collected co-payments, and provided support in resolving billing issues.
  • Prepared and managed medical documents, forms, and correspondence, ensuring timely and accurate distribution.
  • Maintained a well-organized office environment, managing supplies, equipment, and administrative tasks efficiently.
  • Delivered exceptional customer service, addressing patient concerns and questions promptly and professionally.

Document Processor

APOLLO MULTISPECIALTY HOSPITAL
MADURAI
07.2017 - 10.2020
  • Organized and maintained accurate patient records, ensuring confidentiality and compliance with healthcare regulations.
  • Prepared and formatted medical documents, reports, and correspondence for clinical and administrative staff.
  • Entered patient information and medical data into electronic health record (EHR) systems with a high degree of accuracy.
  • Managed physical and electronic filing systems, ensuring easy retrieval and secure storage of medical documents.
  • Ensured all documentation met hospital policies, HIPAA guidelines, and other regulatory standards.
  • Scanned and digitized medical records and other documents, ensuring high-quality digital copies.
  • Retrieved and provided requested documents and information to authorized personnel promptly and efficiently.
  • Worked closely with medical staff, administrative teams, and other departments to ensure smooth document processing workflows.
  • Assisted in the preparation of documentation for audits and reviews, ensuring all necessary records were available and in order.
  • Utilized hospital information systems and document management software to track, manage, and process documents efficiently.

Receptionist

VADAMALAYAN MULTISPECIALTY HOSPITAL
MADURAI
05.2016 - 06.2017
  • Warmly greeted patients and visitors, providing a welcoming atmosphere and ensuring a smooth check-in process.
  • Managed patient appointments, including booking, rescheduling, and cancellations, using hospital scheduling software.
  • Answered and directed phone calls efficiently, addressing inquiries and transferring calls to the appropriate departments.
  • Provided patients and visitors with information regarding hospital services, directions, and procedures.
  • Assisted medical and administrative staff with clerical duties, such as filing, data entry, and correspondence.
  • Verified patient insurance information during check-in and updated records as necessary.
  • Collected co-payments, provided billing information, and assisted patients with billing inquiries.
  • Maintained accurate patient records and documentation, ensuring confidentiality and compliance with hospital policies.
  • Monitored and managed visitor access to the hospital, ensuring security protocols were followed.
  • Delivered exceptional customer service, addressing patient and visitor concerns promptly and professionally.

Education

Bachelor of Arts - Economics

LADY DOAK COLLEGE
MADURAI
03-2016

Skills

  • Enterprise Resource Planning (VBMS)
  • Order Processing
  • Customer Service
  • Customer Relationship Management
  • Planning
  • Microsoft Excel
  • Dispatch Planning
  • Management
  • Material Requirements Planning
  • Resource Planning
  • Communications
  • Marketing Operations
  • Health and safety assessments
  • Schedule development
  • Coordination
  • Public speaking
  • Problem-solving
  • Inventory management
  • Basic mathemactics
  • MS Office Suite
  • Analytical and critical thinking
  • Rapport building
  • Order Fulfillment

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2

Timeline

Purchase Coordinator

VISVAS PROMOTERS
02.2024 - Current

Marketing Communications Coordinator

VISVAS PROMOTERS
07.2023 - 01.2024

Out Patient Secretary

APOLLO MULTISPECIALTY HOSPITAL
07.2022 - 02.2023

Document Processor

APOLLO MULTISPECIALTY HOSPITAL
07.2017 - 10.2020

Receptionist

VADAMALAYAN MULTISPECIALTY HOSPITAL
05.2016 - 06.2017

Bachelor of Arts - Economics

LADY DOAK COLLEGE

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