Badal Singh
Noida
Summary
Experienced IT professional with a background in quality assurance and accounts receivable management. Demonstrated expertise in process optimization, client management, and team leadership across various industries, including healthcare and education. Strong analytical, problem-solving, and process improvement skills. 7+ years of experience with a focus on quality assurance, business analysis, and operations management in B2B and B2C environments.
Overview
9
9
years of professional experience
Work History
Sales Account Manager
MPS Limited
01.2023 - 01.2024
- - Led the prospecting, qualifying, and closing of enterprise client accounts. - Managed client relationships throughout the sales cycle and drove revenue growth. - Developed and maintained prospect/customer lists through strategic marketing and other data sources. - Collaborated with marketing and channel teams to plan activities for end-users and channels. - Tracked and reported customer information, forecasts, and key sales metrics.
- Managed portfolio of 12 accounts totaling $1.3 Mn in sales.
Sales Manager
Wiley
06.2022 - 12.2022
- - Managed sales activities, leading teams to achieve assigned targets. - Built relationships with key personnel and vendors. - Conducted market analysis to drive profitability through the right processes. - Defined and improved key performance metrics for strategic objectives.
Senior Associate Business Manager
Simplilearn
06.2019 - 06.2022
- - Developed business plans and strategies to ensure achievement of sales goals. - Managed team operations in sales, marketing, and support. - Proactively assessed customer needs and coordinated solution development. - Monitored product performance, analyzed metrics, and provided data-driven insights.
Quality Assurance Specialist
Pacific Global Inc.
01.2016 - 07.2019
- - Managed day-to-day activities of the accounts receivable process. - Performed pre-call analysis and interacted with payers via IVR/web portals. - Trained team members and ensured achievement of defined process targets. - Maintained up-to-date process workflows and client instructions.
Accounts Receivable Analyst
Ascent Business Solutions
02.2015 - 12.2015
- - Managed US healthcare accounts receivables, including insurance denials and rejections.
Education
Bachelor of Science (B.Sc.) in Mathematics and Computer Science -
Thiruvalluvar University
Vellore06.2015
Skills
- Quality Assurance (QA)
- Process Improvement & Workflow Optimization
- Team Leadership & Training
- Client & Stakeholder Management
- Data Analysis & Reporting
- Project Management
- US Healthcare Accounts Receivables
- Strategic Planning & Execution
- Microsoft Excel
- CRM Tools (Salesforce)
- IVR/Web Portals Management
- Budgeting & Rate Negotiations
- AR Management
- Process Automation
- Business Intelligence (BI) Tools
Timeline
Sales Account Manager
MPS Limited
01.2023 - 01.2024
Sales Manager
Wiley
06.2022 - 12.2022
Senior Associate Business Manager
Simplilearn
06.2019 - 06.2022
Quality Assurance Specialist
Pacific Global Inc.
01.2016 - 07.2019
Accounts Receivable Analyst
Ascent Business Solutions
02.2015 - 12.2015
Bachelor of Science (B.Sc.) in Mathematics and Computer Science -
Thiruvalluvar University
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