Badal Kumar Rana
Hazaribagh
Summary
Highly skilled Tier 1 Advisor with a strong background in customer support and business operations. Demonstrated strengths include problem-solving, technical knowledge and communication skills. Impact on previous roles includes improved customer satisfaction rates and streamlined processes for efficiency. Well-versed in working within fast-paced environments and managing multiple tasks simultaneously to drive results and ensure client satisfaction. Committed to delivering accurate, impactful solutions.
Overview
5
5
years of professional experience
Work History
Tier 1 Advisor, Technical Support
Concentrix
Gurgaon
11.2023 - 01.2025
- Developed long-lasting relationships with seniors to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on company trends and regulations for the customers, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
Teacher
Home Tuition
Hazaribagh
01.2020 - 08.2023
Internship Student
TGTRI
Dehradun
05.2023 - 06.2023
- We performed and wrote a dissertation on antibacteial efficacy of herbal extract on E. Faecalis
- Gained hands-on experience of the advanced equipment and instruments there by our Trainer and Director of Institute.
- Performed and learned all the basic and advanced precautions and guidelines of using a lab by measuring all the safety.
- Worked as a team and finished the work in a very short time with good accuracy.
Education
Bachelor of Science - Biotechnology
St. Columba's College
Ha08-2023
Intermediate Certificate - Science
Inter Science College
Hazaribag 08-2019
Skills
- Customer service
- Problem-solving
- Technical troubleshooting
- Written communication
- Sales strategy
- Multitasking Abilities
- Hands-on experience in Molecular Biology Techniques
- Scientific Research & Reporting
- Data Analysis
- Laboratory Safety & Protocols
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Tier 1 Advisor, Technical Support
Concentrix
11.2023 - 01.2025
Internship Student
TGTRI
05.2023 - 06.2023
Teacher
Home Tuition
01.2020 - 08.2023
Bachelor of Science - Biotechnology
St. Columba's College
Intermediate Certificate - Science
Inter Science College