SQL
Badam Aditya Mani Harshavardhan
Customer Service Associate
Kakinada,Andhra Pradesh
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Customer Service Associate
Amazon
Hyderabad
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor Of Technology - Electronics And Communication Engineering
Ideal Institute of
Technology
Kakinada 08.2016 - 04.2021
12th - Intermediate
Sri Chaitanya Junior College
Kakinada 06.2014 - 03.2016
SSC -
Bhashyam public school
Kakinada 06.2013 - 04.2014
Skills
Inbound and outbound calling
Accomplishments
- Co-ordinated in Food donation campaigns in Kakinada
Certification
Received certificate of excellence from Unified Cyber Olympiad (2011)
Software
Python
Timeline
Database Bootcamp by Codegnan IT Solutions OPC PVT.LTD
01-2023
Python Bootcamp by Codegnan IT Solutions OPC PVT.LTD
10-2022
Customer Service Associate
Amazon
06.2022 - Current
Bachelor Of Technology - Electronics And Communication Engineering
Ideal Institute of
Technology
08.2016 - 04.2021
12th - Intermediate
Sri Chaitanya Junior College
06.2014 - 03.2016
SSC -
Bhashyam public school
06.2013 - 04.2014
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