Badar Taj Ahmed
Assistant Manager - Healthcare Operations & Quality Assurance
Bangalore
Summary
Dynamic and results-driven healthcare professional with over 15 years of expertise in Healthcare Operations and Quality Management. Proven track record in laboratory management, quality assurance, and regulatory compliance (NABL, ISO 15189:2012, JCI). A proactive leader and problem-solver with a demonstrated ability to streamline operations, reduce costs, and enhance organizational efficiency.
Skilled in strategic planning, team leadership, and accreditation processes, with a commitment to delivering high-quality patient care and safety. Adept at using sound judgment and independent decision-making to drive success in fast-paced environments. Methodical and well-organized, excels in resource coordination and optimizing workflows to meet and exceed operational demands.
Overview
22
22
years of professional experience
24
24
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Assistant Manager
Aster DM Whitefield Hospital
Bengaluru
02.2023 - 06.2024
- Coordinated cross-departmental operations, ensuring seamless workflow and collaboration.
- Optimized workflows to improve operational efficiency and reduce bottlenecks, achieving a 15% increase in process effectiveness.
- Ensured strict compliance with healthcare regulations, policies, and standards, contributing to successful internal audits.
- Supervised and mentored staff, fostering a culture of excellence and teamwork.
- Conducted comprehensive training and onboarding programs for new hires, reducing onboarding time by 20%.
- Strategically scheduled staff shifts, ensuring adequate coverage and optimal resource utilization.
- Resolved patient complaints promptly, achieving a 95% satisfaction rate in patient feedback.
- Managed procurement, inventory, and vendor relationships, reducing procurement costs by 10%.
- Spearheaded quality improvement programs, leading to enhanced service standards and patient care outcomes.
- Monitored safety and hygiene protocols, maintaining a 100% compliance record.
- Conducted audits, prepared insightful reports, and presented findings to senior management for decision-making.
- Analyzed performance metrics to identify trends, improve service delivery, and implement actionable solutions.
- Led emergency response efforts during critical incidents, ensuring continuity of care and minimal disruption.
- Supported the adoption and integration of new technologies and processes to modernize operations.
Operations & Quality Manager (South India)
Indira IVF Chain of Hospitals
05.2021 - 12.2022
- Oversaw operations and addressed challenges across 21 South India centers, ensuring consistency in quality and compliance.
- Supervised technical teams, fostering a culture of accountability and continuous improvement.
- Directed Quality Management Systems (QMS), including QA, JCI, and QAI standards, to achieve and maintain regulatory compliance.
- Prepared and presented comprehensive Quality Dashboards and chaired monthly quality review meetings to drive data-driven decision-making.
- Implemented patient safety and risk management protocols, reducing critical incidents by 15%.
- Conducted clinical audits, root cause analysis, and corrective actions to enhance service quality and operational efficiency.
- Managed daily consumables and logistics manpower, optimizing inventory usage and resource allocation.
- Conducted monthly internal audits to monitor compliance and operational excellence.
- Evaluated supplier performance, maintained document control, and developed robust SOPs.
- Ensured timely sample processing and report delivery within defined TAT, achieving a 98% adherence rate.
- Coordinated with service engineers and application specialists to resolve equipment-related issues promptly.
- Performed validations for all instruments, managing IQ, OQ, and PQ documentation.
- Delivered quality training sessions for technical teams, enhancing staff expertise and compliance adherence.
- Specialized in handling maternal markers with the Delfia Xpress system, ensuring precision in diagnostics.
Quality Manager
Laya Healthcare
10.2014 - 04.2021
- Successfully completed NABL accreditation and implemented ISO 15189:2012 standards
- Managed quality controls, SOPs, and staff training across multiple branches
- Monitored inventory, supplier evaluations, and ensured TAT adherence
Senior Lab Incharge Officer
Firstcare Diagnostic Centre
12.2009 - 08.2014
- Led quality management processes, handled EQAS programs, and monitored QC metrics
- Ensured smooth lab operations and coordinated with service engineers for equipment
Senior Technical Officer
TRIMS
02.2005 - 04.2007
- Maintained SOPs, performed validations, and managed junior lab technicians
- Operated advanced lab equipment, including Beckman Coulter Access 2 Analyzer and RT-PCR
Lab Technologist
Al Bati Dispensary
01.2002 - 01.2004
- Company Overview: Saudi Arabia
- Supported MOH audits and operated across lab departments
- Saudi Arabia
Education
Master's - Health Administration
Jain University
05-2025
Master of Science - Medical Biochemistry
Goutham College
04.2001 -
BSc - Medical Lab Technology
Rajiv Gandhi University of Health Sciences
Diploma - Medical Lab Technology
Paramedical Board
Skills
- Team Leadership & Supervision
- Operational Management
- Quality Assurance & Compliance
- Internal & External Audits
- SOP Creation
- Inventory Management
- Laboratory Equipment Management
- QC/PM Monitoring
- Healthcare Software Expertise
- Data Analysis
- Problem-Solving
- Strategic Planning
- Training & Development
Certification
ISO 15189:2012 & NABL 112 Internal Audit and QMS Certificate, 2021
Additional Information
Certifications & Training
- ISO 15189:2012 & NABL 112 Internal Audit and QMS Certificate (2021).
- QuantStudio 5.0 Real-Time PCR Instrument.
- Biosafety Cabinet Training, Sorvell STSR Centrifuge (Thermo Fisher).
- ISO 9001:2010 Standards Training (2012).
Timeline
Assistant Manager
Aster DM Whitefield Hospital
02.2023 - 06.2024
Operations & Quality Manager (South India)
Indira IVF Chain of Hospitals
05.2021 - 12.2022
Quality Manager
Laya Healthcare
10.2014 - 04.2021
Senior Lab Incharge Officer
Firstcare Diagnostic Centre
12.2009 - 08.2014
Senior Technical Officer
TRIMS
02.2005 - 04.2007
Lab Technologist
Al Bati Dispensary
01.2002 - 01.2004
Master of Science - Medical Biochemistry
Goutham College
04.2001 -
BSc - Medical Lab Technology
Rajiv Gandhi University of Health Sciences
Diploma - Medical Lab Technology
Paramedical Board
Master's - Health Administration
Jain University
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