Badari A R
Mulbagal
Summary
Dynamic Shift Lead at SolarEdge Technologies with proven expertise in team leadership and customer service management. Adept at enhancing operational efficiency and achieving performance metrics through effective training and problem resolution. Skilled in CRM management and remote troubleshooting, consistently delivering high-quality support and fostering team collaboration.
Overview
7
7
years of professional experience
Work History
Shift Lead
SolarEdge Technologies Pvt Ltd
Bangalore
02.2024 - Current
- Monitored operations and reviewed records and metrics to understand company performance.
- Handling US(NAM client) with queries and concerns with professionalism an empathy
- Maintain accurate records through CRM
- Handling a team of 15 members
- Quality maintaining through the process
- maintining CSAT,Service level, Remote troubleshooting
- Training sessions with the team ,helping to improve to achieve there metrics and targets
- escalation maintenance
- quality of the process , daily data collection
Technical Services Engineer
Markem -imaje India pvt Ltd
03.2023 - 01.2024
- Providing onsite service and customer support study different type of packaging machines and site readiness for printer installation
- Conducting onsite -online printer trail performance
- Co ordination with technical help desk for problem solving regarding sales,amc,spares,consumables dispatch
- Responsible for installation,service,AMC, spares, budget,audit for an territory
Customer engineer
Schindler India private limited
Bangalore
12.2018 - 11.2022
- Promoted purchase of service contracts and warranties by detailing benefits of each type to the customers
- Partner with customers end users and resellers to implement strategies and solutions
- Establish empathy with customers through insight into business drivers and expectations to offer personalized service
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions
- Train it customer to use and maintain equipments to reduce service issues
- Delivered exceptionally high level of professionalism and support to each and every customer upholding company’s commitment to the service
- Answered calls and emails at help desk to assist customer with basic support bug fixes and configuration issues
- Explained complex technology related issues in understandable terms to customers
- Answered incoming support inquiries via chart phone and email
- Improved overall user experience through support training troubleshooting improvements and communications of system changes
- Use remote diagnostic tools to identify sources of certain customer issues
Assistant technician
Nexa elevator private limited
Bangalore
12.2017 - 07.2018
- Picked up delivered and organized parts for customers and specific jobs
- Completed basic and semi skilled work with little or no oversight
- Supported job title providing technological systems troubleshooting to maintain performance levels
- Arrived on time for every shift an appointment to repair and maintain elevator systems
- Handled service requests tracking on prioritizing issues based on Level of need to streamline problem resolutions
- Determined maintenance requirements and assigned repairs qualified employee
- Read manuals and manufacturer instructions to install and troubleshoot devices
- Organized work to meet demanding production goals
- Completed job reports unlocks immediately following service calls
- Planet scheduled and delegated daily work to team of employees
- Maintained quality assurance and customer size satisfaction objectives
- Utilized control mechanisms and hands-on procedure to operate elevator machines
- Maintain detailed and current records on customers orders and assignments
Education
MBA - Operations
MITSDE
Distance01.2023
BE - Electrical and Electronics
The Oxford College Of Engineering
Bangalore, Karnataka01.2017
PUC - Biology
Sahyadri pu college
Kolar01.2013
SSLC - General
ST.ANNE’s high school
Mulbagal01.2011
Skills
- User training
- Technology planning
- Experience in leadership
- Problem-solving
- Daily workflows
- Productivity monitoring
- Performance improvement
- Technical Support
- Failure reso
- Customer service
- Team leadership
- CRM management
- Remote troubleshooting
- Service level management
- Quality assurance
- Training and development
- Technical support
- Communication skills
- Operational efficiency
- Metrics tracking
- Shift leadership
- Decision-making
- Teamwork and collaboration
- Customer service management
Timeline
Shift Lead
SolarEdge Technologies Pvt Ltd
02.2024 - Current
Technical Services Engineer
Markem -imaje India pvt Ltd
03.2023 - 01.2024
Customer engineer
Schindler India private limited
12.2018 - 11.2022
Assistant technician
Nexa elevator private limited
12.2017 - 07.2018
MBA - Operations
MITSDE
BE - Electrical and Electronics
The Oxford College Of Engineering
PUC - Biology
Sahyadri pu college
SSLC - General
ST.ANNE’s high school
Disclaimer
I hereby declare that the above furnished information is correct and true to the best of my knowledge.
Objective Career
Seeking to work in a challenging and encouraging work environment providing growth opportunities in the fields of electrical and electronics. Self motivated customer support engineer with background in installation. A bilingual employee with over three years of delivering product information, bugfixes and technical data with AMC renewals highly knowledgeable in diagnosis coding and analytics. Smart customer relationship accomplished providing exceptional service and assistance to clients. Enthusiastic professional with strong understanding of all network, communication and security protocols.
Personal Information
- Father's Name: Reddappa setty R V
- Mother's Name: Niveditha
- Date of Birth: 02/15/96
- Gender: Male
Languages
- English
- Hindi
- Kannada
- Telugu
- Tamil
Disclaimer
I hereby declare that the above furnished information is correct and true to the best of my knowledge.
Objective Career
Seeking to work in a challenging and encouraging work environment providing growth opportunities in the fields of electrical and electronics. Self motivated customer support engineer with background in installation. A bilingual employee with over three years of delivering product information, bugfixes and technical data with AMC renewals highly knowledgeable in diagnosis coding and analytics. Smart customer relationship accomplished providing exceptional service and assistance to clients. Enthusiastic professional with strong understanding of all network, communication and security protocols.
Personal Information
- Father's Name: Reddappa setty R V
- Mother's Name: Niveditha
- Date of Birth: 02/15/96
- Gender: Male
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