Badarkhan Pathan

• Oversaw warehouse operations including receiving, storage, packing, unpacking, shipping, receiving functions.
• Maintained accurate records of all transactions within the supply chain system.
• Oversaw vendor relationships to enhance service quality and reliability.
• Implemented process improvements for cost reduction and waste elimination.
• Managed inventory levels to ensure timely product availability.
• Coordinated daily dispatch operations to ensure timely delivery of Product.
• Managed communication between drivers and logistics teams for efficient routing.
• Oversaw daily warehouse operations and ensured compliance with safety standards.
• Implemented efficient workflow processes to enhance productivity in the warehouse.
• Increased productivity through cross-training and thorough training of both current employees and new hires.

• Supervised operations staff, and kept employees compliant with company policies and procedures.
• Led the hiring, onboarding, and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability, and improved performance outcomes.
• Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Conducted regular performance reviews, identifying areas for improvement, and developing action plans to address them.
• Managed daily operations to ensure efficient delivery processes.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Managed end-to-end hub operations, including inbound, outbound, and last-mile delivery.

Achieved 95–98% on-time order fulfillment with optimized dispatch planning.
Maintained accurate inventory through cycle counts, and reduced stock variance by 15%.

Supervised and trained a team of associates, loaders, and delivery staff.

Improved delivery efficiency by 12% through route and schedule optimization.

Coordinated with vendors and central warehouse to ensure product availability.

Reduced customer complaints by 20% through process improvements in packaging and returns.
Monitored daily KPIs (order fill rate, OTIF, shrinkage, and returns) to meet operational targets.

Ensured hygiene, safety, and compliance standards across hub operations.

Coordinated staff schedules to align resources with operational needs

Controlled hub expenses and manpower planning to support profitability.

• Reduced operating costs through effective budgeting and expense management.
• Improved station efficiency by implementing new operational strategies and streamlining processes.
• Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
• Part of a successful launch of a 2500 sqft warehouse operations, one of the largest stations in Ahmedabad, as a Site Lead in 2019.
• Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
• Powerful People Management.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

• Worked with vendors to schedule daily pickups and weekly deliveries.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Coordinated, consistent, on-time deliveries of damage-free goods.
• Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
• Daily Shift Planning with Delivery Orders

• Daily Car Dispatching to Corporate Clients.
• Dealing with Vendors for Booking.
• Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
• Coordinated logistics activities, ensuring timely delivery of products and services to clients.
• Improved customer satisfaction rates through timely communication and effective issue resolution.

• Booking a Car for Customers
• Kept up-to-date on company policies and product offerings to provide accurate information to callers, fostering trust and loyalty among customers.
• Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.