Badarkhan Pathan
Operation Manager
Ahmedabad
Summary
A seasoned Operations Manager with a proven track record at Amazon Transportation Service Pvt Ltd, I excel in facility management and people management. Demonstrated success in driving continuous improvement, enhancing customer satisfaction, and leading effective teams. Skilled in operation management and adept at implementing strategic changes to achieve dynamic business goals.
*Master in Microsoft Excel
Overview
13
13
years of professional experience
Work History
Operations Manager
Amazon Transportation Service Pvt Ltd
10.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Hub Manaher - I
Big Basket Innovative Retail Concepts Pvt.Ltd
07.2023 - 10.2023
- Handled End to End Grocery Business.
- Capacity Planing Daily, for the Next Day Preparation
- Increased patient satisfaction with compassionate care, clear explanations, and active listening.
- Daily Reporting to City Head & Bussiness Head with Bussiness Presentation P & L
- Communicated effectively with diverse populations during emergencies to gather information necessary for appropriate treatment plans.
Station Manager
Flipkart,India
09.2019 - 06.2024
- Reduced operating costs through effective budgeting and expense management.
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Part of a successful launch of a 2500 sqft warehouse operations, one of the largest stations in Ahmedabad, as a Site Lead in 2019.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
- Powerful People Management.
Team Leader
Amazon Transportation Services Pvt Ltd
03.2017 - 09.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Delivery Supervisor
Amazon Trasnportation Service Pvt Ltd
03.2015 - 03.2017
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Coordinated, consistent, on-time deliveries of damage-free goods.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Daily Shift Planning with Delivery Orders
Operation Excutive
Berggruen Car Rentals Private
04.2013 - 03.2015
- Daily Car Dispatching to Corporate Clients.
- Dealing with Vendors for Booking.
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
Call Operator
Chartered Speed Pvt Ltd
01.2012 - 03.2013
- Booking a Car for Customers
- Kept up-to-date on company policies and product offerings to provide accurate information to callers, fostering trust and loyalty among customers.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
Education
B.Com - Commerce
Gujarat University
Ahmedabad 04.2001 -
Skills
Facility ManagementContinuous ImprovementPeople ManagementChannel Development &ManagementOperation ManagementSCM
Timeline
Operations Manager
Amazon Transportation Service Pvt Ltd
10.2023 - Current
Hub Manaher - I
Big Basket Innovative Retail Concepts Pvt.Ltd
07.2023 - 10.2023
Station Manager
Flipkart,India
09.2019 - 06.2024
Team Leader
Amazon Transportation Services Pvt Ltd
03.2017 - 09.2019
Delivery Supervisor
Amazon Trasnportation Service Pvt Ltd
03.2015 - 03.2017
Operation Excutive
Berggruen Car Rentals Private
04.2013 - 03.2015
Call Operator
Chartered Speed Pvt Ltd
01.2012 - 03.2013
B.Com - Commerce
Gujarat University
04.2001 -
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