Baden D'Cruz
Cochin,Kerala
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 3 + years of experience providing quality administrative support to clients.
Overview
15
15
years of professional experience
Work History
Community Liaison
Renewal Memory Partners
02.2023 - 08.2023
- Cultivated interpersonal skills by building positive relationships with Care Partners
- Learned and adapted quickly to new technology and software applications
- Participated in lead generation projects, demonstrating an ability to work collaboratively and effectively
- Demonstrated leadership skills in managing projects from concept to completion
- Delivered services to customer locations within specific timeframes
- Conferred with customers by telephone, chat or email to provide information
- Monitored emails, organized inbox, and prioritized messages for supervisor
- Kept extensive contact list updated with new contacts and changes to existing contacts
- Coordinated Skype calls across multiple time zones
- Researched topics and events to support supervisor's work agenda and projects
- Managed CRM input, exports and clean up
- Organized and managed team tasks using Trello and Asana.
Virtual Assistant
Dark Swordsman Studios, LLC
03.2021 - 01.2023
- Contributed to smooth business operations by planning and organizing meetings and conferences
- Updated spreadsheets and created presentations to support two busy executives and boost team productivity
- Screened over 50 calls and emails per day and responded accordingly to support executive correspondence
- Managed complex calendar scheduling for three executives with focus on proper allocation of executive availability
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
- Documented and distributed meeting notes to identify, analyze and improve workflows
- Booked airfare, hotel and ground transportation to coordinate office travel
- Prepared meeting agendas and briefing papers for members of board of directors and executive team
- Orchestrated successful conferences and associated travel for speakers and attendees.
Virtual Assistant
Courtland Creative LLC
11.2021 - 03.2022
- Volunteered to help with 3 high-value projects with varying degrees of complexity
- Oversaw daily household activities for traveling clients
- Screened roughly 30 personal and business calls every day and directed to appropriate parties
- Managed mail and both incoming and outgoing correspondence for two senior-level executives
- Filed paperwork and organized computer-based information
- Worked with senior management to initiate 3 new projects and assisted in developing various processes
- Created and managed office systems to efficiently deal with documentation
- Took notes and dictation at meetings
- Wrote reports, executive summaries and newsletters.
Virtual Assistant
Axiom International
08.2019 - 02.2021
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Led staff and vendors in providing high level of service for owner and guests
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives
- Developed and implemented targeted digital strategy to improve business performance
- Managed and oversaw design of marketing material and promotional literature for organization.
Project Manager
Pinnacle Seven Technologies
10.2017 - 06.2019
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
- Developed project management roadmap to define project objectives, timelines and milestones
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
- Developed and initiated projects, managed costs and monitored performance
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Project Manager
E.P.Software Technology
07.2016 - 10.2017
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Formulated processes to reduce downtime and financial loss
- Directed initiatives to improve work environment, company culture or overall business strategy
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Procurement Team Lead
Van Waters and Rogers Lab Products Pvt. Ltd
12.2008 - 03.2016
- Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits
- Maintained internal inventory of supplies and equipment
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries
- Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
Education
Diploma - Systems Management: Information Technology
National Institute of Information Technology
Bachelor of Commerce - Accounting
Mahatma Gandhi University
Skills
- Calendar Management
- Lead Generation
- Customer Relations and Communication
- Report Generation and Analysis
- Zoho One Administration
- Executive Presentations
- Project Planning and Management
- Operations
- Team Management
Timeline
Community Liaison
Renewal Memory Partners
02.2023 - 08.2023
Virtual Assistant
Courtland Creative LLC
11.2021 - 03.2022
Virtual Assistant
Dark Swordsman Studios, LLC
03.2021 - 01.2023
Virtual Assistant
Axiom International
08.2019 - 02.2021
Project Manager
Pinnacle Seven Technologies
10.2017 - 06.2019
Project Manager
E.P.Software Technology
07.2016 - 10.2017
Procurement Team Lead
Van Waters and Rogers Lab Products Pvt. Ltd
12.2008 - 03.2016
Diploma - Systems Management: Information Technology
National Institute of Information Technology
Bachelor of Commerce - Accounting
Mahatma Gandhi University
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