Badhrudheen Basheer
Manager
Coimbatore
Summary
Accomplished in managing store operations with a focus on improving customer satisfaction and resolving conflicts efficiently. Skilled in training staff to enhance productivity and streamline workflows.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Buyback Manager
Maple Digitals International Pvt Ltd.
Coimbatore
01.2025 - 11.2025
- Managing the co-working employees, along with negotiation and convincing skills, ensures that the business is beneficial for both parties. (Apple & Maple)
- Dispatching materials, assigning workloads, and reporting to HQ.
Store Manager
Oppo India / FRQ BRO Pvt Ltd
Coimbatore
06.2023 - 01.2025
- Oversaw daily store operations to maximize workflow and efficiency.
- Supervised staff training on customer service standards, improving overall team performance.
- Implemented inventory control processes to maintain optimal stock levels.
- Conducted regular audits to ensure compliance with company policies.
Store Incharge
Xtreme Mobile Care
09.2018 - 06.2023
- Multiple Authorised Service center ( Realme , Nothing , Moto , Lava, Micromax, Lenovo , IoT and other Electronic based firms )
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales & Service
Samsung
05.2017 - 08.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Care Executive
Buildscribe Pvt Ltd.
03.2013 - 09.2013
- Managed high-volume inbound calls, actively listening to customers, identifying issues, and delivering effective resolutions in real time.
- Operated CRM systems to update and maintain accurate customer records while handling live calls.
- Provided both technical and non-technical support for telecom services, including network, billing, and plan-related queries.
Education
B.E. - Mechanical Engineering
KIT Global Institute
Coimbatore 04.2001 -
HSC -
St.Michaels Hr Sec School
Coimbatore04-2013
SSLC -
Tmt. Rukmaniamml Hr Sec School
Coimbatore 04.2001 -
Skills
Customer relationship management
Problem solving
Leadership skills
Various Customer relationship management (CRM)
Documentation and reporting
MS Office
Workflow optimization
Accomplishments
- Achieving KPIs consecutively for a year at OPPO.
- Maintaining the No. 1 store for a 2-month period overall in India, and maintaining No. 1 status in the overall South region for a longer time period.
Hobbies & Interests
- Motorsport enthusiast (MotoGP & Formula 1)
- Decrypt Games
- Global cinema aficionado
Timeline
Buyback Manager
Maple Digitals International Pvt Ltd.
01.2025 - 11.2025
Store Manager
Oppo India / FRQ BRO Pvt Ltd
06.2023 - 01.2025
Store Incharge
Xtreme Mobile Care
09.2018 - 06.2023
Sales & Service
Samsung
05.2017 - 08.2018
Customer Care Executive
Buildscribe Pvt Ltd.
03.2013 - 09.2013
B.E. - Mechanical Engineering
KIT Global Institute
04.2001 -
SSLC -
Tmt. Rukmaniamml Hr Sec School
04.2001 -
HSC -
St.Michaels Hr Sec School