Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Priyanka Suryavamshi

Hyderabad
Priyanka Suryavamshi

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
years of professional experience

Work History

Genpact
Hyderabad

Process Associate
03.2017 - 01.2019

Job overview

  • Provided quality customer service via telephone, email and chat.
  • Resolved customer complaints quickly and efficiently.
  • Maintained accurate records of all conversations with customers.
  • Performed administrative duties such as data entry, filing and document preparation.

Amazon
Hyderabad

Process Associate

Job overview

  • Conducted daily process reviews to identify areas for improvement and increased efficiency.
  • Developed process documentation, including procedure manuals, user guides and job aids.
  • Assisted in the development of operational policies and procedures to ensure compliance with company standards.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Sir Newtons Degree College
Warasiguda

B Com
06-2016

University Overview

Skills

  • Process Analysis
  • Speed
  • Complaint resolution
  • Customer Service
  • Call Control
  • Quality Assurance
  • Performance Improvement

Languages

English
Advanced
C1
Telugu
Beginner
A1
Hindi
Beginner
A1
Marathi
Beginner
A1
Tamil
Beginner
A1

Timeline

Process Associate
Genpact
03.2017 - 01.2019
Process Associate
Amazon
Sir Newtons Degree College
B Com

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Priyanka Suryavamshi