Badruddin Khan
Summary
🌟 Dynamic and results-driven professional with extensive experience in Revenue Management, Sales Operations, and MIS. Proven track record in leveraging data analytics to boost operational efficiency and enhance customer experience across the exhibition and gifting sectors.
📊 Skilled in generating actionable insights through sales reporting, call forecasting, and performance analysis. Adept at managing workforce strategies and optimizing agent productivity to drive revenue growth and customer satisfaction.
🤝 Expertise in B2B client servicing, financial reconciliation, and strategic decision-making, with a strong focus on cross-functional collaboration. Passionate about using data-driven insights to improve service delivery and build lasting client relationships. Committed to continuous improvement and excellence!
Overview
6
6
years of professional experience
Work History
Management Information System - Data Analyst
Join Ventures - IGP
04.2024 - Current
- Workforce Management: I am responsible for managing the schedules of 100 to 150 advisor's. I create comprehensive schedules based on call and chat flow patterns to meet the peak business requirements. Additionally, I maintain daily productivity reports for all advisor's, tracking metrics such as attrition and shrinkage.
- I have successfully automated the shrinkage process, enabling us to analyze shrinkage percentages daily—a challenge for my team in the past. I also maintain meticulous records of both attrition and shrinkage, ensuring accuracy and transparency.
- Furthermore, I closely monitor advisor's trends related to leave usage and punctuality, addressing issues like late arrivals to maintain operational efficiency.
- Daily Volume Trending Reports: Develop and analyze daily reports to track customer interaction trends, ensuring proactive management of service levels and resource allocation.
- Data Analysis: Conducted comprehensive analyses of transaction data, identifying trends and patterns associated with fraudulent activities.
- Fraudulent Customer Transaction on Website: At IGP, I was tasked with investigating a surge in suspicious transactions that posed a threat to our customer trust and revenue. Leveraging advanced data analytics and machine learning algorithms, I meticulously analyzed transaction patterns to identify anomalies indicative of fraudulent behavior.
- Call Forecasting: Implement forecasting models to predict call volumes and staffing needs, enhancing service availability and reducing wait times.
- Refund Reporting: Generate and analyze refund reports to identify trends and root causes, facilitating process improvements and enhancing customer satisfaction.
- Achievements: Successfully reduced fraudulent transactions within TAT, significantly improving revenue security and customer trust.
Senior Sales Operations Analyst
ABEC Exhibitions & Conferences Pvt. Ltd.
09.2022 - 03.2024
- Dynamic professional skilled in developing and maintaining comprehensive sales reports that provide actionable insights to drive strategic decision-making and enhance performance evaluation
- Performance Metrics Analysis: Skilled in leveraging advanced data analytics tools and techniques to evaluate team sales performance across multiple metrics such as conversion rates, revenue per lead, and sales cycle efficiency
- Proficient in identifying patterns and trends, conducting root cause analysis, and uncovering actionable insights that drive data-driven decision-making
- Proven track record of using performance metrics to set benchmarks, track progress, and pinpoint opportunities for improving sales strategies, ultimately accelerating revenue growth and optimizing team performance
- Business Reporting: Adept at creating and delivering comprehensive business reports tailored for senior management, focusing on key performance indicators (KPIs), market trends, and competitive analysis
- Known for translating complex data into clear, actionable insights that inform strategic decisions
- Experienced in using business intelligence tools (e.g., Tableau, Power BI) to generate real-time dashboards and custom reports, enabling senior leadership to make well-informed, timely decisions
- Strong ability to present findings with clarity and impact, fostering strategic alignment across departments
- Cross-Functional Collaboration: Excel at working collaboratively with both marketing and sales teams to ensure alignment of goals, reporting requirements, and timelines
- Focused on facilitating smooth communication and coordination for high-impact events, such as expos and conferences, ensuring a unified approach in messaging, lead generation strategies, and post-event follow-up
- Recognized for building strong relationships with cross-functional stakeholders to drive synergies, streamline workflows, and maximize event effectiveness
- Proven ability to align objectives across departments to ensure cohesive strategies that contribute to overall business success
- Event Performance Evaluation: Skilled in overseeing the compilation, analysis, and presentation of expo and event performance reports
- Ability to assess event effectiveness by evaluating key metrics such as attendee engagement, lead conversion, and overall ROI
- Experienced in identifying trends and opportunities from event data to optimize future event strategies and enhance engagement
- Work closely with key stakeholders to ensure events align with strategic goals, maximize brand visibility, and deliver measurable business outcomes
- Proven ability to refine event strategies based on data-driven insights to achieve higher returns and increase the value of future events
Senior Credit Analyst
Metropolis Healthcare
01.2021 - 08.2022
- B2B Credit Control Optimization : Spearhead management and optimization of revenue streams within the B2B segment, aligning strategies with organizational goals.
Develop innovative pricing models and explore new market opportunities to maximize profitability.
- Client Servicing Strategies : Design and implement comprehensive client servicing strategies to elevate customer experience and satisfaction.
Foster strong relationships with key stakeholders, ensuring their needs are met and feedback is integrated into service enhancements.
- Financial Accuracy and Reconciliation : Oversee meticulous reconciliations and invoicing processes, ensuring accuracy and timeliness of financial transactions to maintain cash flow and financial integrity.
Implement best practices to streamline billing procedures, reducing discrepancies and enhancing efficiency.
- Cross-Functional Collaboration : Collaborate with cross-functional teams to analyze financial data, identify emerging trends, and initiate revenue optimization projects.
Leverage insights to inform strategic decision-making and refine operational processes, ensuring alignment with corporate objectives.
Revenue Management Analyst
Aditya Birla Group - UltraTech Cement
08.2018 - 12.2020
- Consumer Insights & NPS Analysis: I conduct comprehensive analyses of consumer insights and NPS data to reveal underlying trends and customer sentiments
- By understanding customer needs and behaviors, I am able to provide strategic recommendations that foster loyalty and engagement
- Cross-Functional Collaboration: I thrive in collaborative environments, working closely with cross-functional teams to develop and implement innovative pricing strategies
- My focus is on maximizing revenue while ensuring an exceptional customer experience, creating a win-win scenario for both the business and its customers
- Market Trends Monitoring: Staying ahead of market trends and the competitive landscape is essential
- I continuously monitor industry dynamics and competitor activities, translating this information into actionable insights that inform strategic initiatives and strengthen our market position
- Data-Driven Decision Making: I am adept at presenting findings and recommendations to senior management, facilitating data-driven decision-making processes
- My ability to convey complex data insights in a clear and compelling manner empowers stakeholders to make informed strategic choices
- Professional Achievements: Enhanced Customer Satisfaction: Through targeted analysis of NPS data, I developed initiatives that significantly improved customer satisfaction scores, leading to increased retention and brand loyalty
- Revenue Growth through Strategic Pricing: Collaborated with marketing and sales teams to design pricing models that not only optimized revenue but also aligned with customer value perceptions, resulting in a substantial uplift in overall profitability
- Actionable Market Insights: My insights into market trends have informed product development and marketing strategies, ensuring our offerings remain competitive and relevant in an ever-evolving landscape
Education
General Bachelor of Commerce - B.Com Business/Commerce
Chatrapati Sahuji Maharaj University
07.2018
12th - undefined
Bishop Westcott School
01.2015
10th - undefined
Bishop Westcott School
01.2013
Skills
- Technical & Analytical Skills:
- Data Analysis
- Interpretation Fraud Detection & Prevention
- Predictive Modeling & Forecasting, Statistical
- Analysis (eg, Regression Analysis, Hypothesis
- Testing Pattern Recognition & Anomaly Detection
- Data Visualization (eg, Power BI)Data Cleaning & Data Sanity Check
- Data Wrangling, Data Mining, Forecasting
- Techniques (eg, Time Series Analysis)Tools &
- Software, Microsoft Excel (Advanced Functions
- Pivot Tables, Macros)Google Analytics, Data Robot
- (Automated Machine Learning)
- Business & Domain-Specific Skills: Business
Accomplishments
- Skilled in leveraging advanced data analytics tools and techniques to evaluate team sales performance across multiple metrics such as conversion rates, revenue per lead, and sales cycle efficiency.
- Proficient in identifying patterns and trends, conducting root cause analysis, and uncovering actionable insights that drive data-driven decision-making.
- Proven track record of using performance metrics to set benchmarks, track progress, and pin point opportunities for improving sales strategies, ultimately accelerating revenue growth and optimizing team performance.
Interests
Technology and Innovation, Travel, Problem Solving, Automobile Enthusiast.
Timeline
Management Information System - Data Analyst
Join Ventures - IGP
04.2024 - Current
Senior Sales Operations Analyst
ABEC Exhibitions & Conferences Pvt. Ltd.
09.2022 - 03.2024
Senior Credit Analyst
Metropolis Healthcare
01.2021 - 08.2022
Revenue Management Analyst
Aditya Birla Group - UltraTech Cement
08.2018 - 12.2020
12th - undefined
Bishop Westcott School
10th - undefined
Bishop Westcott School
General Bachelor of Commerce - B.Com Business/Commerce
Chatrapati Sahuji Maharaj University
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