Sushanth Joel Badugu

Project - PayPal

It is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers; it serves as an electronic alternative to traditional paper methods such as checks and money orders.

• Experienced Associate Analyst in PayPal project in handling tickets.
• Proactively developed technical skills.
• Confidently communicated complex analytical techniques to non-technical audiences in clear and concise manner.
• Forecasted, monitored and reviewed performance, presenting reports at meetings.

Project - Grubhub

Grubhub Inc. is an American online and mobile prepared food ordering and delivery platform based in Chicago, Illinois. Founded in 2004, it is a subsidiary of the Dutch company.

Throughout 2020, Grubhub released a series of computer-animated television commercials of people ordering food on the app.

· Monitoring the ticketing issues.

· Giving 100% SLA adherence to the customers.

· Guiding them to resolve the issue by connecting through a call to the respective support team with good interaction.

· Communicating the status to client & Co-ordinate in case of any technical issues resolution.

· Gathering client requirements and communicating the query to the user through calls.

· Worked on the monitoring tools like Slack and ticketing tools like Service now, Remedy, Fresh desk and Gojira.

Project - Elsevier

It is a Dutch academic publishing company specializing in scientific, technical, and medical content. It is part of the RELX Group, known until 2015 as Reed Elsevier.

Elsevier's products and services include digital tools for data management, instruction, research analytics, and assessment.

· Checking daily backup and monitoring the sync of the primary and secondary databases.

· Proficiently handling diverse tickets (P1, P2, P3, P4, P5) in Service-now and Gojiira, ensuring prompt issue resolution and customer support.

· Involved in migration of the few databases.

· Giving enough support to the other team (like UNIX and Windows) on the time of patching to startup and shutdown the databases.

· Worked on the operating tools like Linux (Red Hat), Windows and several database tools like SQL Developer, WinSCP, etc.