Bagyalakshmi Murugan
Coimbatore
Summary
Dedicated Customer Success Manager with over 5 years of experience in the SaaS industry, specializing in driving customer satisfaction and retention. Proven track record of managing high-value accounts, implementing effective customer onboarding processes, and delivering tailored solutions to enhance product adoption. Adept at building strong customer relationships, resolving complex issues, and collaborating with cross-functional teams to achieve business objectives.
Overview
10
10
years of professional experience
Work History
Senior Customer Success Executive
Rodeo Digital Private Limited
Coimbatore
11.2022 - Current
- Responded to eCommerce customer inquiries via phone, email, and chat, resolving issues promptly and effectively.
- Maintained a customer satisfaction through excellent service and support.
- Documented and tracked customer interactions and feedback to inform product improvements and customer success strategies.
- Assisted in the creation of support documentation and knowledge base articles specific to eCommerce customers.
- Led onboarding and training sessions for new eCommerce clients, ensuring a smooth transition and quick adoption of the platform.
- Collaborated with the sales team to identify expansion opportunities and support renewals for eCommerce clients.
Customer Success Executive
Rodeo Digital Private Limited
Coimbatore
12.2021 - 10.2022
- Acted as a customer advocate within the company, coordinating with product, sales, and support teams to resolve issues and enhance platform features.
- Provided day-to-day support to customers, addressing their inquiries and resolving issues promptly.
Catalog Analyst
Rodeo Digital Private Limited
Coimbatore
05.2018 - 11.2021
- Managed and optimized product catalogs for the eCommerce platform, ensuring accurate and up-to-date information for over 50000 products.
- Conducted regular audits of product data to identify and correct discrepancies, resulting in a 100% improvement in data accuracy.
- Collaborated with cross-functional teams, including marketing, sales, and supply chain, to streamline product listing processes and enhance catalog quality.
Accountant
Excel Logistics
Coimbatore
06.2015 - 10.2017
- Managed vendor and client invoicing, maintained accurate accounts receivable and accounts payable records, and followed up on outstanding payments.
- Prepared monthly, quarterly, and annual financial statements and reports, providing detailed analysis to senior management to support strategic decision-making.
- Participated in internal audits and contributed to the improvement of internal controls and accounting procedures.
- Utilized accounting software Tally to maintain financial records and generate reports for management review.
Lease Analyst
AMP Technologies
Chennai
09.2014 - 02.2015
- Assisted in the review and analysis of lease agreements, ensuring accurate interpretation and implementation of lease terms.
- Monitored critical lease dates, such as renewals, expirations, and rent escalations, to ensure timely action and compliance.
Education
Master of Arts - M.Com (CA)
Shri Nehru Maha Vidhyalaya College of Arts and Sci
Coimbatore04-2014
Bachelor of Arts - B.Com (CA)
Shri Nehru Maha Vidhyalaya College of Arts And Sci
04-2012
Skills
- Onboarding and Training
- Cross-functional Team Collaboration
- Data Analysis and Reporting
- eCommerce Customer Support
- Basic Knowledge in Excel & Google Spreadsheet
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Senior Customer Success Executive
Rodeo Digital Private Limited
11.2022 - Current
Customer Success Executive
Rodeo Digital Private Limited
12.2021 - 10.2022
Catalog Analyst
Rodeo Digital Private Limited
05.2018 - 11.2021
Accountant
Excel Logistics
06.2015 - 10.2017
Lease Analyst
AMP Technologies
09.2014 - 02.2015
Master of Arts - M.Com (CA)
Shri Nehru Maha Vidhyalaya College of Arts and Sci
Bachelor of Arts - B.Com (CA)
Shri Nehru Maha Vidhyalaya College of Arts And Sci
Similar Profiles
Anuj BhatiaAnuj Bhatia
Senior Analyst at NatWest Digital Services India Private LimitedSenior Analyst at NatWest Digital Services India Private Limited
Narahari LNarahari L
Test Engineer at Head Digital Private limitedTest Engineer at Head Digital Private limited
Manikanta MaddulaManikanta Maddula
Software Engineer at CLOUD ANGLES DIGITAL TRANSFORMATION INDIA PRIVATE LIMITEDSoftware Engineer at CLOUD ANGLES DIGITAL TRANSFORMATION INDIA PRIVATE LIMITED