Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Tools And Certifications
Timeline
Generic
Bahadur Susheel
Open To Work

Bahadur Susheel

Team Lead - Fraud & Risk Escalations
Hyderabad,Telangana

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Fraud Team LeadFraud AnalystAML Investigations AnalystOperations LeadFraud and Risk Analyst

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Hyderabad, India
Open to relocation: Yes

Salary Range

₹1350000/yr - ₹1500000/yr

Important To Me

Career advancementHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsCompany Culture

Summary

Risk management and financial crime professional with a decade of expertise in e-commerce and banking. Currently leading a Fraud Investigation team, achieving a 100% certification rate for over 60 investigators through effective training and SOP development, while preventing millions in potential losses through robust fraud pattern identification.

Overview

12
12
years of professional experience

Work History

Fraud Team Lead

Straive
Hyderabad
06.2025 - Current
  • Led fraud investigation team in pilot program for fraud detection and transaction monitoring, enhancing investigative effectiveness.
  • Trained over 60 investigators on fraud investigation SOPs and e‑commerce risk frameworks achieving a 100% certification success rate.
  • Developed fraud risk categorization frameworks to identify high-risk and low-risk users, improving targeted fraud prevention strategies.
  • Designed and implemented Standard Operating Procedures (SOPs) for fraud investigations and reporting.
  • Conducted QA audits and process evaluations ensuring investigation accuracy and compliance with regulatory standards.

Sr Specialist

Amazon
05.2017 - 04.2025
  • Investigated high‑value and complex e‑commerce transactions identifying fraud patterns that prevented millions in potential losses.
  • Conducted investigations involving identity theft, account takeover, chargeback abuse, and reseller fraud.
  • Served as Subject Matter Expert (SME) providing second-level reviews and coaching to enhance skills of fraud investigators.
  • Led Voice of Customer (VoC) program end-to-end, collaborating with operations and engineering teams on surveys, audits, and process improvements, enhancing customer experience by 15%.
  • Participated in A/B testing of fraud detection features improving fraud model precision by 28%.
  • Maintained 100% SLA compliance while managing complex investigation queues.
  • Conducted transaction risk assessments using TRMS to identify and mitigate potential fraud risks.

Accounts Recovery Specialist

Genpact
11.2015 - 04.2017
  • Managed high‑volume account recovery cases, exceeding KPIs and ensuring compliance.
  • Promoted to SME performing second‑level reviews and reducing case resolution time by 25%.
  • Contributed to improvements in SOPs and workflows for risk mitigation.
  • Executed Google process protocols to enhance operational consistency.

Phone Banking Officer

ICICI Bank
10.2013 - 10.2015
  • Managed banking support operations and resolved international transaction queries to enhance customer satisfaction.
  • Advanced to Process Auditor, evaluating calls for ICICI Canada operations to ensure compliance and quality standards.
  • Provided real-time feedback that enhanced process accuracy and improved service quality.

Education

Bachelor of Commerce (B.Com) -

Osmania University
Hyderabad

Skills

  • Fraud prevention
  • Financial Crime Detection
  • Fraud Pattern Identification
  • AML / KYC Operations
  • Risk analysis
  • Risk research
  • Risk reporting
  • Operational compliance
  • SOP development
  • SQL & Data Analysis
  • Python
  • Project management
  • Team leadership

Websites

Personal Information

Title: Fraud Team Lead – Risk & Investigations

Languages

  • Hindi
  • Telugu
  • Nepali
  • English, Fluent
  • Hindi, Proficient
  • Telugu, Proficient
  • Nepali, Proficient

Tools And Certifications

  • Amazon Internal Training: AML, Risk & Compliance, Data Privacy & Security
  • Fraud Investigation Tools: CMS, RES, Pearl, Olympus, Paragon, Nautilus, White Pages, PIPL
  • MS Office, Google Workspace, Basic SQL, Python

Timeline

Fraud Team Lead

Straive
06.2025 - Current

Sr Specialist

Amazon
05.2017 - 04.2025

Accounts Recovery Specialist

Genpact
11.2015 - 04.2017

Phone Banking Officer

ICICI Bank
10.2013 - 10.2015

Bachelor of Commerce (B.Com) -

Osmania University

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Bahadur SusheelTeam Lead - Fraud & Risk Escalations