BAHALOOL KOZHIKODEN VEEDU
CUSTOMER SERVICE AGENT - VISA DEPARTMENT
CALICUT
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Supervisor
ALHIND TOURS AND TRAVELS PVT.LTD
CALICUT
2021.09 - Current
- Created, prepared and delivered reports to various departments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Researched and corrected customer concerns to promote company loyalty.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Created customer support strategies to increase customer retention.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Travel Consultant
Al Farhah Tourism
Sharjah
2018.03 - 2020.02
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Customer Service Assistant
ALHIND TOURS AND TRAVELS PVT.LTD
MUMBAI
2013.07 - 2018.02
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Gathered and verified data from customers to promote marketing initiatives.
- Conducted client and market surveys to identify areas of improvement.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
Education
Higher secondary - Commerce
Tagore Collage
Calicut India 2011.03 - 2012.03
Bachelor of Commerce - COMMERCE AND MANAGEMENT STUDIES
National College
Calicut India 2012.10 - 2015.04
IATA - Aviation
ALHIND ACADEMY
Calicut India 2012.04 - 2012.09
Skills
Customer Relations
Inter-department collaboration
Team Building
Training and mentoring
Staff Management
Bookkeeping
Scheduling
Database administration
Timeline
Customer Service Supervisor
ALHIND TOURS AND TRAVELS PVT.LTD
2021.09 - Current
Travel Consultant
Al Farhah Tourism
2018.03 - 2020.02
Customer Service Assistant
ALHIND TOURS AND TRAVELS PVT.LTD
2013.07 - 2018.02
Bachelor of Commerce - COMMERCE AND MANAGEMENT STUDIES
National College
2012.10 - 2015.04
IATA - Aviation
ALHIND ACADEMY
2012.04 - 2012.09
Higher secondary - Commerce
Tagore Collage
2011.03 - 2012.03