Bahurdeen Ali Ahamed

First Citizens Bank – Pega Lead System Architect | Oct 2024 – Present | Evonsys

CAB CCC Provides Community Association Banking services to residential associations, including deposit accounts, payment processing, and treasury management, helping them manage operating budgets, capital improvements, and day-to-day financial operations.

Perform in-depth technical analysis to identify root causes and implement permanent fixes

• Drive short-term and long-term solutions to recurring production issues.
• Provide technical direction to the L2/L3 support teams
• Ensure uptime and stability of production and lower environments
• Recommend design and architectural improvements based on production insights.
• Facilitate technical knowledge sharing sessions with support teams and junior architects.
• Implement performance tuning at the application, database, or integration levels.
• egularly monitor system performance using tools like Pega Predictive Diagnostic Cloud (PDC)
• Oversee urgent patching and hotfix deployment with minimal impact on live operations.

• As part of the Bambi Claims Transformation program, LBG proposes a Digital First Notification of Loss (FNOL) solution which allows both franchise and non-franchisee customers to register their claims online. Customers can upload digital evidence as part of this process. Existing processes are predominantly manual, performed by claims colleagues. With the new solution, the overall claims process will be improved in terms of cost, customer experience, and process efficiency.
• Involved in Requirement gathering
• Having a detailed, in-depth understanding of the technical solutions to be created
• Review work for other team members, to provide guidance and support
• Lead the team and provide guidance to project teams Regarding architecture and design
• Ensuring Application rules are created in correct layer
• Involved and contributing to architecture discussions with other architects
• Help to Business Analyst to write user stories
• Worked on REST APIs for Policies, Customer, Claim and OCIS

• AIP (Artificial Intelligence Prediction) application build a reusable and scalable framework for the engine integration program work, a common approach will be used to establish a low impact integration model towards delivering all future engines at MOMRAH. The approach will focus on establishing a self-contained module which will allow for engines to be rapidly build, deployed and integrated in to the existing Pega application ecosystem.
• Involved in Requirement gathering
• Be responsible for design recommendations
• Technical design document ownership
• Guidance to project teams Regarding architecture and design
• Review work for other team members, to provide guidance and support
• User story allocation, follow up till the completion on agreed timelines with the team
• Taking part in and contributing to architecture discussions with other architects
• Worked on Pega OOTB API and Integrate with Apache Gateway
• Worked on Pega BIX

• Customer journey Case management is orchestration, recording and tracking customer journey for various services such as sales purchase, Account Maintenance, Billing and payment and customer support provided by Verizon.
• Responsible for the programs Port In/ Later, My Orders, Online disconnect and 5G home preorder applications / Programs
• Handled business requirement to deployment
• Involved getting requirement through grooming calls
• Perform design, code review and development
• To Identify reusable assets
• Participate and contribute with enterprise architects for release management / implementations
• Worked on Service REST and Connect REST
• Worked on technical design document

• HF-Enterprise App provides a framework to generate correspondence for Health first applications Claims and Enrollment and billing.
• Deployment Management- Supporting end to end deployment management for pega applications including guardrail check.
• Scoping, planning and estimating the implementation iterations
• Defined Framework architecture to handle most of the business scenario
• Developed Data page with Data source as CONNECT-REST service to Integration with MULE
• Provide Service to Jenkins using Service-REST to track deployment status
• Handle exception handling scenarios
• Technical Design document and give directions for the future enhancements
• Interaction among ESB, Testing Team, Service Providers and brought up all of them into the same understanding.
• Worked on check service API connectivity status and shows to user

• Centene Corporation is a large publicly-traded company and a leading multi-line healthcare enterprise that serves as a major intermediary for both government-sponsored and privately insured health care programs. Centene wants to build the next generation solution for managing provider relationships. Provider Lifecycle Management is a unified solution with differentiated capabilities that modernizes all aspects of complex Provider relationship management.
• Involved story grooming.
• Worked on Affiliation management case design and development
• Perform code review and development
• Worked on Capitation work flows
• Coordinated UAT and QA testing teams to fix defects
• Involved Sprint demos.

• Centene Prime Appeals and Grievances end to end workflow management to handle Appeals and Grievances based on LOBS Medicaid, Medicare and MarketPlace across states.
• Understanding the requirements from business.
• Developed Data page with Data source as CONNECT-REST service to Integration with Provider and Member services
• Responsible for ensuring the Quality procedures related to the project and following the Pega guardrail
• Performance monitoring and tuning
• Support the UAT and QA teams during testing
• Organize Playback sessions and educates IT organization in the direction of the business
• Involved in each Phase of development and delivered in Production.

• Crew Management is an Android device based application, where the crew leader can add drivers to the crew.
• Understanding and analysis of the requirement
• Design and Development using PRPC and Pega Mobility with offline capability
• Debugging using chrome: inspect

• Streamlined rating process for organization through simplified program implementation.
• Enhanced environment stability by analyzing PAL readings and resolving performance issues.
• Monitored AES exceptions and alerts, ensuring optimal performance in QA and UAT environments.
• Maintained Pega Guardrails compliance score above 90 percent through diligent oversight.
• Contributed to PRPC version upgrades and managed deployments following development processes.
• Coordinated regression defect management, distributing tasks and tracking status effectively.
• Collaborated with architecture team to design critical data points in application.
• Executed BIX installation, configured data sources, and created extract rules efficiently.

• EIM is under Health First health care, the objective of Enrollment Inventory Management project replaced existing manual process, to identify fail enrollment members.
• Understanding the technical requirements from business requirements.
• Designed and developed Class Structures, Workflows, and Rule sets as well as integrating the application with external systems using File Services.
• Designing Portals and UI components according to client requirements.
• Worked on Assignment and work reports using report definition

• MMSI is a new system implementation to replace the current CCA system.
• Involved in different projects phases.
• Involved in creating Properties, sections, harness.
• Developed Flows, Flow actions and activities.
• Developed Integration with RADAR and Thunder Head System using CONNECT-SOAP, CONNECT-FILE Connectors.
• Developed Right Fax Integration using File Service and File Listener.
• Creation of search reports.
• Actively involved in the User Interface solutions for the clients.
• Debugging using tracer and Rules Inspector.
• Involved in configuring the Agents.
• Onsite nearshore coordination.
• Involved in Perform of code reviews.
• Involved Sprint demos.

• SG e-Application is part of the Singapore chapter of the Digital Life transformation project at AXA.
• Understanding and analysis of the Business Requirements.
• Involved in different projects phases.
• Design and Implementing RLS file generation using Connect-File.
• Creation and Configuration on Agents.
• Design and Developed Email Communication Functionality.
• Contributed design and Implementing two factor authentication using Connect-SOAP.
• Responsible for ensuring the Quality procedures related to the project and following the Pega guardrail.
• Performance monitoring and tuning.
• Onsite technical issue handling.
• Deployment Activities.
• Involved Show and tell Presentations.

• AEE (Auto Enrollment Enhancement) AEE is Under Care First Large Group Business, the goal of the Auto Enrollment Enhancement (AEE) project is to automate the process of generating gMax /iMax file, additional fields captured through the PEGA UI, Once the file is generated it is uploaded into Secured FTP to be process by BF.
• Understanding and analysis of the Business Requirements.
• Design, Build and code review.
• Designed and implemented user interfaces by creating the Flow Actions, Sections and Harness rules.
• Class structure Design and Implementation Integration using Connect-SOAP.
• Plan, prioritize and assign the tasks to the team.
• Design and Preparation of Technical Design Document.
• Interaction with onsite peers and client.

• ECH (Enterprise Contact History) - Ability to record context of contact between any two parties one internal to MHS and External to ‘MHS’, ECH have two modules View Contacts and Manage Code Descriptions.
• Responsible for understanding client requirements and delivery.
• Impact Analysis, Design and development.
• Designed and implemented complex user interfaces by creating the Flow Actions, Sections and Harness rules.
• Design and implementation in Integration using Connect-HTTP.
• Responsible for Debugging and fixing the issues in the QA environment.
• Interacted with the QA/BA Team for clarification of business requirements and defects.
• Communication with clients and with the Team, to come up with the best possible solution for the business.

• AEGIS is an Excess & Surplus Mutual Insurance company, Provides Risk Management and Insurance Solutions to the Utility Industry and Renewable Energy Industry.
• Understanding and analysis of the requirements provided by the business.
• Involved Class Structure Design.
• Responsible for creation and modification of process Flows.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Designed and implemented complex user interfaces by creating the Flow Actions, Sections and Harness rules.
• Interaction with onsite peers and client.
• Creation of data instances like Data Admin DB Name, DB Tables, and other rules like Connect-SQL and RDB methods for retrieval of data from external database.
• Involved Code Review.

• Commonwealth Bank provides a variety of financial services including retail, business and institutional banking, funds management, superannuation, insurance, investment and broking services.
• Responsible for understanding client requirements and delivery.
• Effort Estimation.
• Design and Preparation of Technical Design Document.
• Interaction with onsite peers and client.
• Integrate with an external system using Rule-Service-SOAP, Rule-Connect-SOAP.
• Performance monitoring and tuning.

• Resolve Corporation (Resolve) is focused on delivering world class business process outsourcing, fulfillment and promotional support solutions to major corporations and organizations throughout North America.
• Responsible for understanding client requirements and delivery Performing Enhancements.
• Effort Estimation.
• Integrate with a Humming Bird Content Engine using Rule-Connect-Java.
• Performing code review.
• Getting the inspections/reviews done as per the plan.
• Planning and Monitoring Defect Prevention Activities.
• Maintaining quality records.
• Onsite technical issue handling.
• Rule set management.

• Credit Estimates is a web based system for both internal and external users that enables a client or Collateral Manager to request for credit estimate for a nonpublic rated asset.
• Impact Analysis, Design and development.
• Integrate with an external system using Rule-Service-JMS.
• Performing code review.
• Onsite technical issue handling.
• Code deployment to UAT and Production environment.
• Responsible for overseeing the Quality procedures related to the project.

• New York Life Exchange project was developed for NYL Tampa Operations.
• Analysis of the specifications provided by the clients.
• Development of business rules in PRPC.
• Creation of HTML UI using Rule-HTML harness rules.
• Implementing Business Logic using activities.