BAIJU BABU
IT Assistant(Network Support)
Trivandrum
Summary
Dynamic IT professional with experience at the Ministry of Environment and Climate Change Qatar, excelling in network troubleshooting and software development. Proven track record in enhancing IT infrastructure and fostering a collaborative team environment. Adept at problem-solving and implementing efficient solutions, driving organizational growth and operational excellence.
Overview
6
6
years of professional experience
Work History
IT Assistant(Network Support)
Ministry of Environment and Climate Change Qatar
04.2023 - Current
- Conducted employee training programs on new technologies, promoting a culture of continuous learning within the organization.
- Developed comprehensive documentation for IT policies and procedures, ensuring consistency across the organization.
- Managed inventory of hardware assets, ensuring proper allocation and timely replacement of outdated equipment.
- Streamlined IT support processes for increased efficiency and reduced downtime.
- Supported business growth with scalable IT infrastructure planning and implementation strategies.
- Improved IT infrastructure by implementing and maintaining hardware, software, and network components.
- Provided timely technical assistance to employees, resolving a wide range of IT issues.
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware, devices, and software to set up work stations for employees.
Software Developer
Freelance-writers
02.2020 - 03.2023
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Updated old code bases to modern development standards, improving functionality.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
Education
B-Tech - Computer Science
Jawaharlal Nehru Technical College , Bangalore
04.2001 -
High School Diploma -
Mulavana VHSS Anakudy
Vamanapuram 04.2001 -
Skills
Network troubleshooting
Remote support
Software installation
IT asset management
Software development
Problem-solving
Programming
API integration
Timeline
IT Assistant(Network Support)
Ministry of Environment and Climate Change Qatar
04.2023 - Current
Software Developer
Freelance-writers
02.2020 - 03.2023
B-Tech - Computer Science
Jawaharlal Nehru Technical College , Bangalore
04.2001 -
High School Diploma -
Mulavana VHSS Anakudy
04.2001 -