MS OFFICE
Baiju Mehta
Process Excellence Professional
Pune
Summary
Dedicated Process Excellence professional with the history of meeting company goals utilizing organized practices. Skilled at adapting to new challenges and managing team with the focus on driving growth via Transformation, strategic objective execution, business excellence, analyzing P&L.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Deputy Manager Process Excellence & Transformation
Hexaware
12.2022 - Current
- Provided mentorship and guidance to over 15 Yellow Belt projects,boosting team productivity, skill percentage, and resource utilization, resulting in a cost benefit equivalent to 15 FTE.
- ¸Led transformation team, identifying over 25+ opportunities for automation. Effectively managed the completion of 12 projects, Resulting in enhanced process quality, decreased client escalations, and a significant boost in the ops team's annual capacity by 20K hours annually.
- led transformation project for expense administration process for automating the E2E process flow of BBH Bills reducing the effort worth $72K
- Led Ideathon drive across the BBH account, resulting in the discovery of 100+ ideas. Successfully executed over 30 of these ideas,resulting in significant client value creation
- Guided and provided mentorship for 7 Green Belt projects, with a primary focus on enhancing productivity and accuracy. These efforts collectively led to a reduction of 12 FTEs in total buffer, while also elevating the accuracy of two projects from 82% to 91%.
Assistant Manager Process Excellence
OLA (ANI Technologies Pvt Ltd)
08.2021 - 12.2022
- Develop new process for business functions of OLA cabs for international geography (ANZ, UK)
- Designed 15 + processes by DFMEA and generated SOPs for partner onboarding, customer/partner care processes governing business structure
- Improved existing 20+ OLA cabs processes with VSM to identify waste, reduce process cycle times
- Worked on Continuous improvement project with focus on reduction of ride level non-compliance on OLA platform from 7.8% to 0 %. for ANZ geography and 5.6% to 0% in UK geography
- Successfully led Regulatory Audits across various states in ANZ including Western Australia, New South Wales & Victoria - Driver/Car Onboarding, Eligibility Monitoring, Safety & Covid-Safety Audits
- Simplified driver onboarding processes by collecting 40% documents directly through Govt. Portals/Vendors/Rental Companies across various states
- Increased CSAT score by 12% by resolving complaints related to partner offboarding, customer refunding by tracking defined experience metrics and planning with Business Heads from Australia & New Zealand
Assistant Manager Process BPM Operation
Writer information
06.2017 - 08.2021
- Led team of 80 associates & 3 TL driving business of 3 crores annual revenue having RPE of 40K+, handling services for 4 Key business partners
- Implemented six sigma methodologies for RCA and proposed solution which reduced cost of project by 15% and TAT Improvement by 30%
- Migrated 200 FTE QC project for key partner UIDAI in span of 15 days reducing knowledge transfer cost by 25%
- Initiated documentation of projects creating Project Charters, SOP, Project Tracker, Training Manuals, Process Flowcharts, SIPOC Module
- Conducted Due diligence analysis and incorporated findings by creating project plan and business case for India Bulls Home Loan process to support move of each work
Education
PGDM - IT & Marketing
Balaji Institute of Modern Management
Pune 06.2015 - 2017.04
B.E - Computer Science
Gujarat Technical University
Surat 06.2010 - 2014.07
Skills
Processes implementation
Project Planning
Internal Stakeholder Management
Improvement processes
Benchmarking Process
Process automation
Data Visualization
Certification
Lean Six Sigma Black Belt
Software
Power BI
Minitab
Power Query
RPA Tools
Timeline
Deputy Manager Process Excellence & Transformation
Hexaware
12.2022 - Current
Lean Six Sigma Black Belt
02-2022
Assistant Manager Process Excellence
OLA (ANI Technologies Pvt Ltd)
08.2021 - 12.2022
Lean Six Sigma Green Belt
08-2020
Data Analysis & Visualization Foundation Specialization
06-2020
Advance Excel Certificates: Formula, Pivot Tables, Foundation Specialization
05-2020
Assistant Manager Process BPM Operation
Writer information
06.2017 - 08.2021
PGDM - IT & Marketing
Balaji Institute of Modern Management
06.2015 - 2017.04
B.E - Computer Science
Gujarat Technical University
06.2010 - 2014.07
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