Baiju Silva

Providing front desk support to Enterprise/Business customers across the globe (Italian &English), for their different queries like technical, Account related, Purchase and other general queries through phone and email. Troubleshooting and redirecting to respective teams.

Review the content and take the decision for ads advertised by the advertisers in Italian, as per the Amazon advertisement policy, before it goes live and within the SLA. Address queries and appeals internally and externally.

It is telephone/ data connection provider company. Working as Italian language experts for OLO (other licensed operator) Management team. Contact OLO, based on tickets, and get it resolved within the SLA. B2B contacts and no direct contact with the customer.

For Amazon Kindle Direct Publishing platform. Review the content post publishing, make sure the content is genuine and take right decision based on the content published in Italian and English.

Place the order, purchase the goods and distribute to the concerned school. Prepare the official letters of the institutions and send it across the institutions. Extended support in the accounting sector of our institutions