Bailey Hawkins
Floyds Knobs
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ambulance Dispatcher
AmeriPro EMS
Louisville, KY
04.2024 - Current
- Monitored radio communications and managed multiple emergency calls simultaneously with accuracy.
- Utilized CAD software to track unit status and optimize resource allocation during peak hours.
- Developed and maintained comprehensive knowledge of local geography to enhance response efficiency.
- Collaborated with medical personnel to relay essential information for patient care decisions in transit.
- Trained new dispatchers on operational protocols, improving overall team performance and response times.
- Implemented process improvements that streamlined communication workflows between dispatch and field teams.
- Improved response times by efficiently prioritizing and dispatching emergency calls to appropriate units.
- Coordinated with multiple agencies during large-scale emergencies, resulting in effective resource allocation and management.
- Collaborated with other dispatchers to ensure seamless shift transitions and continuous coverage during peak periods.
- Enhanced communication between ambulance crews and hospitals by providing accurate and timely information.
Team Leader
Panera Bread
New Albany, IN
02.2023 - 04.2024
- Led team in achieving operational efficiency through streamlined processes and effective communication.
- Trained and mentored new employees, enhancing team performance and ensuring adherence to standards.
- Implemented inventory management practices that improved stock accuracy and reduced waste.
- Collaborated with management to develop training programs focused on customer service excellence.
- Oversaw daily operations, ensuring compliance with health and safety regulations for a safe work environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Team Member
McDonald's
Floyds Knobs, IN
04.2022 - 09.2022
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment to prepare food items efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to meet production goals consistently.
Education
No Degree - Nursing
Ivy Tech Community College
Sellersburg2028
High School Diploma -
Floyd Central High School
Floyds Knobs, IN06-2023
Skills
- Incident command
- Public safety awareness
- Critical Decision-making
- Prioritization
- Quick learner
- Accuracy and precision
- Confidentiality
- Basic life support
- CPR and first aid
- Adaptability
- Problem-solving
- Dependable and responsible
Certification
CPR/AED Certified
Timeline
Ambulance Dispatcher
AmeriPro EMS
04.2024 - Current
Team Leader
Panera Bread
02.2023 - 04.2024
Team Member
McDonald's
04.2022 - 09.2022
No Degree - Nursing
Ivy Tech Community College
High School Diploma -
Floyd Central High School