Bailey Killin
Williamsport
Summary
Motivated and results-oriented professional with over 10 years of experience in customer service and inside sales. Seeking a transition into an office manager role. Proven ability to foster strong client relationships, streamline operations, and improve efficiency. Possess an entrepreneurial background in successfully owning and operating an esthetics business, bringing expertise in marketing, business development, and financial management. Highly organized, detail-oriented, and driven with a talent for problem-solving and de-escalating conflicts with professionalism and empathy. A natural leader with a passion for creating a positive and productive workplace. Excited to bring strong communication and organizational skills to a dynamic office environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Owner/ Esthetician
Studio Grace
12.2020 - Current
- Company Overview: studiograce.glossgenius.com
- Conduct thorough skin consultations to assess clients' needs, lifestyle and concerns, tailoring treatment plans accordingly
- Provide guidance on skincare routines and product recommendations to clients, empowering them to maintain healthy skin between treatments
- Educated clients on the importance of sun protection and offered sunscreen recommendations suitable for their skin type
- Demonstrate exceptional interpersonal skills, building rapport with clients and creating a welcoming atmosphere
- Studiograce.glossgenius.com
Inside Sales / Customer Service
Hose Technology
11.2020 - Current
- Respond promptly to customer inquiries via phone, email, and chat, resolving issues and providing product information
- Follow up with customers to ensure satisfaction and gather feedback for continuous improvement
- Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Manage friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Licensed Esthetician -
TRICOCI UNIVERSITY
02.2020
High School Diploma -
Seeger Memorial High School
West Lebanon, IN 05-2011
Skills
- Customer Service
- Marketing and Promotion
- Schedule management
- Problem solving and adaptability
- Product branding
- Relationship building
- Customer relations
- Social media control
Certification
- Licensed, 01/01/20, IN
- Face Reality - Acne Specialist
- Dermaplane Pro Dermaplaning
- Beauty Society - Lash Extension
- CPR and AED Renewed, 01/01/24
Timeline
Owner/ Esthetician
Studio Grace
12.2020 - Current
Inside Sales / Customer Service
Hose Technology
11.2020 - Current
Licensed Esthetician -
TRICOCI UNIVERSITY
High School Diploma -
Seeger Memorial High School
Similar Profiles
Kaitlin CrosswhiteKaitlin Crosswhite
Dance Coach at Grace Studio Of Motion And DanceDance Coach at Grace Studio Of Motion And Dance
Lynsey BeamanLynsey Beaman
Salon Assistant at Your Saving Grace StudioSalon Assistant at Your Saving Grace Studio
Savannah BrierleySavannah Brierley
Front Desk Receptionist at Rhythms of Grace Dance StudioFront Desk Receptionist at Rhythms of Grace Dance Studio