
CHILDLINE Team member supporting child protection responses for 5–10 cases per month, helpline coordination, and case follow-up in a CHILDLINE setting. Documents concerns, coordinates referrals, and maintains calm communication with children, families, and service partners during sensitive situations. Brings self-discipline, adaptability, and careful listening to safeguarding work.
Child protection case management
Safeguarding procedures
Crisis intervention
Risk assessment
Referral coordination
Community outreach
Child helpline support
Case documentation
De-escalation techniques
Confidentiality
Report writing