BAISAKI GHOSH
Kolkata
Summary
Attain a position that will enable me to use my communication and organizational skills, customer service background, and my ability to work well with others.
Overview
13
13
years of professional experience
Work History
Guest Service Officer
AIRINDIA EXPRESS
Kolkata
04.2017 - Current
- Assist guests and performs day to day functions as necessary
- Co-ordinate and plan with duty managers during irregular operations
- Responded to emergency situations or incidents promptly according to established protocols.
- Worked effectively in team environments to make the workplace more productive.
Customer Service executive
INDIGO AIRLINES
Kolkata
08.2011 - 09.2016
- Assist guests while checkin, flight booking and cancelations
- Resolve guests complaints and provide feedback through verbal and written communication
Education
B.Sc - botany hons
Dinabandhu Andrews college
Kolkata01.2010
AVIATION AND HOSPITALITY - aviation, hospitality and tourism course
FRANKFIN INSTITUTE
Skills
- Communication
- Adaptability
- Time management
- Check-in coordination
- Leadership
- Complaint handling
Hobbies and Interests
- Traveling to new places
- Listening to music
Subjectsstudied
- Botany
- Chemistry
- Zoology
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Bengali
Upper Intermediate
B2
Timeline
Guest Service Officer
AIRINDIA EXPRESS
04.2017 - Current
Customer Service executive
INDIGO AIRLINES
08.2011 - 09.2016
B.Sc - botany hons
Dinabandhu Andrews college
AVIATION AND HOSPITALITY - aviation, hospitality and tourism course
FRANKFIN INSTITUTE