Baishali Das

Responsible for product development and requirement specifications for payment applications including understanding of business requirements, defining business and functional requirements and working with the business and development teams to support seamless project delivery.

Accountabilities:

• Extensive experience in Business Analysis and wealth management , portfolio management, trade lifecycle and Risk Management.
• Strong experience in KYC and AML initiatives including Customer Identification Program(CIP), Customer Due Diligence(CDD),Suspicious Activity Monitoring and Fraud Detection &Prevention.
• Collaborated with Risk & Compliance Officers, product managers, subject matter experts and technical leads to coordinate enterprise wide deployment of AML and KYC solutions.
• Analyzing existing customer satisfaction functionality requests for providing business-value based recommendations to product owners.
• Proven ability to develop and implement creative solutions to complex problems.
• Supporting branch improvement initiatives, providing customer feedback of our service and ensuring compliance with audit requirements and quality assurance.
• Financial and retirement planning for individuals focusing on capital preservation and holistic growth which is driven by cash flow
• Stakeholder management of Pillar 3 disclosures – responding to queries and requests, managing data submission and document changes etc.
• Ensuring adherence to the relevant sections of the Prudential Compliance Framework (Group Compliance) and Operational Risk Framework (Group Operational Risk)
• Developing tactical solutions in short time-frames to solve urgent issues in BAU reporting and controls
• Analyzed existing SQL queries to identify opportunities for improvements.
• Designed and developed customized extract, transform and load (ETL) applications per client specifications.

Investment manager for two branches, overseeing 100cr book size of high net worth client assets , endowments , mutual funds, PMS, AIF bonds.

Accountabilities:

• Developing customer base and establishing long term relationship with an assigned clientele portfolio.
• Managing the total wealth of client by matching the financial and investment product solutions to their financial needs.
• Promoting our premier service to potential customers, exploring their needs and making referrals to other business units wherever required.
• Supporting branch improvement initiatives, providing customer feedback of our service and ensuring compliance with audit requirements and quality assurance.
• Ensuring adherence to the relevant sections of the Prudential Compliance Framework (Group Compliance) and Operational Risk Framework (Group Operational Risk)
• Developing tactical solutions in short time-frames to solve urgent issues in BAU reporting and controls.
• Pitching products like mutual funds, insurance, loans, fixed deposits etc to the clients according to their requirements.
• Quarterly reviewing investment performance and advising clients of new developments in the markets and how it will effect them.
• Researched macroeconomic, industry and company-specific data to inform investment decisions.
• Checked transactions against applicable government regulations and internal procedures through gate reviews covering technical data, foreign travel and shipment movements.
• Adjusted end-to-end KYC process needs to align with workforce capabilities.
• Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.

Responsible for the end to end strategy,design/ development and performance synthesis of all lending products for the bank primarily focusing on banking products & services.

Accountabilities:

• Responsible for developing product strategy, conduct portfolio analysis, managing a mapped book of 70CR comprising of HNI clients.
• Leverage analytics to drive insights to optimize pricing/ channel mix for consumer portfolio .
• Develop business insights by performing root cause analysis using regression and decision trees.
• Perform profitability (valuation models) analysis for all asset products.
• Pro-actively work with product/ Risk Marketing team to drive business strategies.
• Generating revenue for the branch through cross sell with different products like Insurance, General Insurance, Mutual Funds, Portfolio Management System, Retail Forex, Assets like Home Loan, Personal Loan, Business Loan, LAP, LAS, etc.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developing, maintaining, and managing advanced reporting, analytics, dashboards, and other BI solutions
• Performing and documenting data analysis, data validation, and data mapping/design
• Reviewing and improving existing systems and collaborating with teams to integrate new systems
• Conducting unit tests and developing database queries to analyse the effects and troubleshoot any issues
• Understand user requirements by conducting usability test and requirements gathering in conjunction with business analysts and technical members of the test.
• Keep abreast of latest UX/UI design trends, tools, and related topics.
• Learned and adapted quickly to new technology and software applications.

• Assisted in preparation of presentations, data tables and other documents for investor meetings.
• Conducted due diligence on potential investments and presented findings to investors.
• Presented oral and written reports on general economic trends, individual corporations and entire industries.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Identification of clear problem statements, shaping of solution options and facilitation of decisions with key stakeholders across high level and detailed design phases.
• Detailed operating model design, including current state and definition of future state design across people, process, technology and information.
• Effective engagement and collaborative problem solving across front-to-back stakeholder groups (Front Office, Middle Office, Operations, Compliance functions and Technology).
• Providing design inputs to Process Owner and SME teams to enable development of detailed end user guidance.
• Work within the Client & Entity Enablement (CEE) Hive to drive process design and change delivery across the end-to-end client lifecycle, including coverage of AML, KYC, Tax, OTC reform and FM regulations.
• Provide Operating Model / Business Process Design and Change Management expertise to design, implement and support user-facing operating model and process changes.

• Implemented complex process / system changes in Client Lifecycle Management and/or Client Due Diligence platforms and processes in a business user-facing role.
• Delivered Process / Operating Model design and Change Management / business change implementations at scale – either global or regional delivery, supporting multiple impacted business function.
• Worked with Client Lifecycle Management, Client Onboarding or Due Diligence platforms.
• Good working knowledge of international banking; experience in Wholesale Banking, especially in the client on-boarding and/or due diligence (KYC), Tax (FATCA, CRS), Regulations (MIFID, EMIR, Dodd Frank) or applicable product knowledge is highly preferable.
• CCIB business stakeholders, CCIB COO including Client Management and CLDM and Technology
• Proficient in tools such as Microsoft Office, Confluence, JIRA, etc.
• Involved in reconciliation process for global custody reconciliation for asset serving
• Involved in Beginning and End of the day activity.
• Working on Transaction lifecycle management (TLM), Outlook, Custody management system & GSS portal.
• Trained in TLM & CMS ( Custody management System) application & GSP(Global Security Positioning).
• Prepare MIS and periodic KPI reports for productivity and quality analysis.
• Active participation in Audit and error review session to minimize errors.

• Configured hardware, devices, and software to set up work stations for employees.
• Patched software and installed new versions to eliminate security problems and protect data.
• Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
• Developed and implemented bug fixes and patch sets for existing web applications.
• Provided on-site support to systems
• Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
• Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection.
• Analyzed massive quantities of deep-dive information for Big Data projects.
• Offered remote support for cloud-based and web-based clients via phone, email and chat.
• Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Managed high levels of call flow and responded to Talk Talk technical support needs.