Product Manager
ICICI Bank
Mumbai
01.2008 - 01.2022
- Merchant Payment and
- Collection solutions -, - Managed API Integration for UPI Product: Spearheaded compliance, fraud, and chargebacks API integration for UPI products within the merchant aggregator platform, ensuring robust security and seamless operations
- Risk Analysis and Mitigation: Conducted in-depth analysis of the business portfolio to identify risk trends and recommended effective steps to minimize risks, enhancing overall system integrity
- Fraud Chargeback Reduction: Implemented advanced merchant profiling and screening techniques that significantly reduced fraud and chargeback incidents, leading to improved financial stability and trust
- Product & Service Management: Analyzed and managed products and services for merchants, optimizing offerings to meet market demands and drive customer satisfaction
- Business MIS Management: Oversaw business Management
- Information Systems (MIS) to drive transaction growth
- Nationwide Training and Development: Led comprehensive product training and development programs across India, equipping teams with the knowledge and skills to maximize product usage and efficiency
- Collaborated with auditors to understand aggregator-level merchant flows and identify high-risk, suspicious merchants, leading to reduced future risks
- Dedicated Compliance Officer with expertise in API UPI and merchant aggregator business, aiming to leverage analytical skills and fraud management experience to drive growth and ensure security within a dynamic organization.
