Summary
Overview
Work History
Education
Skills
Certification
Interests
Training
PERSONAL PROFILE
Accomplishments
Additional Information
Yoga , Zumba and Dance
Timeline
Generic
Baji Priya Desu

Baji Priya Desu

Client Success and Delivery Manager
Hyderabad

Summary

Overall 19 years of work experience 14 years into IT Staffing, Recruitment, Talent Acquisition, MSP,RC, Client services, Delivery Management ,Global Project Management (GLOBAL ACCOUNTS :NAM/APAC/EMEA) Directly report to the Director of the process, responsible for the entire life cycle of the technical recruiting process including partnering with clients to assist them with all their staffing needs, (Talent Acquisition, Recruitment lifecycle, Stakeholder Management, Business Development, Accounts Management and Team Management, taking care of E2E recruitment). Identify recruiting deficiencies and strategizes with senior management to develop and implement process improvement plans and for talent acquisition. Used Grt pple, Bullhorn, Job Diva and CRM and other client ATS, import active and passive candidate documentation, track all recruiting processes and candidates activity Working with Direct Clients, MSP & VMS. Managing vendor relationships, this includes negotiating contracts , signing up the MSA’s Familiar with the Job boards like Monster, CB, Dice, Job Street, Seek, LinkedIn recruiter and few other global portals and job Boards. Full Life-Cycle Recruiting experience generating new clients, getting requirements, understanding the opening, sourcing the right candidate, technical interviews, negotiations, closing the deal and maintaining the relationship with clients and consultants. Clients I have worked with includes: Honeywell, Pratt & Whitney, E-trade, CISCO, Ford, Merck, Whirlpool, Bosch, Kaiser, Pfizer, Exelon, Deloitte, Barclays, Moderna, Wells Fargo, Johnson & Johnson, Philips, Carrier, JPMC, Rentokil, IKEA,AIA ,Volvo, ING etc....

Overview

19
19
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Talent Delivery Manager (Google)

KORN FERRY
09.2024 - Current
  • Led end-to-end recruitment delivery for google, ensuring alignment with their hiring needs and organizational goals.
  • Managed high-volume and niche hiring across multiple functions, consistently meeting aggressive SLA’s and KPI’s.
  • Supervised and mentored a team of recruiters, sourcers, and coordinators to achieve hiring goals.
  • Acted as the primary point of contact for Google’s talent acquisition team, ensuring stakeholder satisfaction.
  • Consistently ensured client success by delivering tailored solutions and maintaining proactive communication, resulting in a 95% client retention rate.
  • Conducted thorough root cause analysis on client escalations, implementing targeted service improvements that reduced repeat issues by 30% and enhanced overall service reliability
  • Championed customer excellence through strategic relationship management and continuous service improvement, driving high satisfaction scores and long-term partnerships.
  • Conducted regular review meetings to understand client expectations, address challenges, and align on hiring forecasts.
  • Strengthened client relationships by providing strategic insights on talent trends, market analysis, and process improvements.
  • Provided training and guidance to the team on Google’s hiring processes, ats tools, and DEI best practices.
  • Performed in-depth market analysis and gathered actionable market insights to forecast hiring needs and proactively prepare for future workforce challenges
  • Ensured compliance with Google’s policies, legal standards, and industry best practices throughout the recruitment cycle.
  • Championed dei initiatives in alignment with Google’s hiring objectives, achieving a diverse and inclusive talent pipeline.
  • Ensured strict adherence to Google’s hiring compliance policies, including data privacy, equal employment opportunity (eeo), and anti-discrimination guidelines.
  • Achieved 100% compliance in internal and external audits by meticulously adhering to Google’s hiring policies, including data protection, eeo, and anti-discrimination standards.

Head of Delivery and Operations

Logic Planet
05.2024 - 09.2024
  • Oversee daily operations of the recruitment process, vendor management, Customer success and client relations ,ensuring seamless and efficient workflows
  • Directed daily operations, ensuring efficient and seamless recruitment processes across multiple teams
  • Led and mentored a team of 60+ recruiters and support staff, promoting a culture of excellence and continuous improvement
  • Led over 12 RPO and MSP clinets , handled both inhouse and external projects
  • Led cross-functional efforts to enhance service delivery, achieving a 96% customer satisfaction (CSAT) score and reducing churn by 18% within 12 months.
  • Spearheaded customer engagement initiatives that boosted client interaction rates by 35% and increased overall retention by 22% year-over-year.
  • Identified and implemented process improvements to streamline recruitment activities and enhance candidate experience
  • Managed the operations budget, optimizing resource allocation to achieve cost-effectiveness
  • Managed relationships with external vendors, ensuring quality service and favorable contract terms
  • Conducted market research to stay abreast of industry trends and competitor activities, informing strategic decisions
  • Ensure adherence to all legal regulations and company policies, maintain a 100% compliance record.
  • Getting on to the Client meeting with the onsite partners ensuring the SOW’s and MSA’s as in place for the new account signups
  • Conduct Team huddles daily, weekly and monthly. Record maintenance for MBR, QBR and YTD Business Reviews
  • Working closely with Client TAG’s/Hiring Managers to set the expectations and deliverables
  • Provided regular performance reports to the Board members, using data-driven insights to inform strategic decisions

Global Business Manager-APAC/EMEA/NAM(RPO/MSP&L&D)

Randstad Technologies
11.2017 - 03.2024
  • My role as GBS Manager is strategic, focuses on Global accounts, on opening new clients, SPOC relationships and resolving day to day issues. Ultimately responsible for requirements gathering, the successful delivery of all elements of the recruitment process, ensuring that all SLA’s and contractual obligations are met.
  • Led end-to-end project management for high-profile recruitment initiatives, resulting in a 30% increase in candidate quality.
  • Collaborated with clients to define project scope, objectives, and deliverables, ensuring alignment with organizational goals.
  • Utilized data analytics to assess project performance and identify areas for improvement, resulting in a 15% reduction in time-to-fill.
  • Developed and tracked key performance indicators (KPIs) and operational metrics to drive performance improvements, resulting in a 20% increase in team efficiency
  • Performed in-depth market analysis and gathered actionable market insights to forecast hiring needs and proactively prepare for future workforce challenges
  • Implemented surveys that resulted in a 25% increase in customer satisfaction scores and informed product development strategies
  • Spearheaded a customer segmentation project, leading to targeted marketing campaigns and a 30% improvement in conversion rates
  • Ensuring SLA’s and deliverables for MSP, RPO, Talent acquisition and RC teams
  • Delivered an Error free /”0” Error service in vendor Management and Recruitment Coordination
  • Working closely with Client TAG’s/Hiring Managers to set the expectations and deliverables.
  • Getting on to the Client meeting with the onsite partners ensuring the SOW’s and MSA’s as in place for the new account signups
  • Managed and planned the E2E business with Cross cultural teams
  • Developed and implemented comprehensive Standard Operating Procedures (SOPs) to streamline global delivery processes
  • Gathering the required assets and IT in place for the new hire’s
  • Working closely with the HR and operations team for onboarding and employee requirements considering the virtual needs.

Sr. US IT Recruiter/ Process Trainer

XTGlobal (Xenosoft Technologies Inc)
08.2013 - 11.2017
  • Worked directly with Resource managers, Vertical Head’s and Marketing Managers
  • Full-life cycle recruiting responsibilities included: sourcing, interviewing, screening/evaluating candidates, reference checks, networking, and salary negotiation.
  • Sourcing profiles through Job Portals (Dice, Monster, CareerBuilder)
  • Used Job diva as an Application Tracking System
  • Responsibilities also included, confirming the work eligibility of candidates and negotiating pay.
  • Entering and maintaining the details of the candidate in company's database and my own database.
  • Solid experience working with different tax-terms such as W2, 1099 and C2C
  • Extensive experience working with US Citizens, GCs, EADs, H1Bs, TNs

Sr. US IT Recruiter

Randstad Technologies, formerly Sapphire Technologies
01.2013 - 08.2013
  • Worked directly with Resource managers, Vertical Head’s and Marketing Managers
  • Full-life cycle recruiting responsibilities included: sourcing, interviewing, screening/evaluating candidates, reference checks, networking, and salary negotiation.
  • Sourcing profiles through Job Portals (Dice, Monster, CareerBuilder) and Bullhorn.
  • Responsibilities also included, confirming the work eligibility of candidates and negotiating pay.
  • Handle 3-4 requirements per day and submitting 4 candidates.
  • Entering and maintaining the details of the candidate in company's database and my own database.
  • Solid experience working with different tax-terms such as W2, 1099 and C2C
  • Extensive experience working with US Citizens, GCs, EADs, H1Bs, TNs

Operations Manager /US IT Recruitment

Talent Logic Info Services
01.2012 - 01.2013
  • Responsible for giving the Induction Session and the Process Training
  • Responsible for controlling the entire floor activities
  • In charge of initiating the new rules and methods and responsible for driving them actively on the floor
  • Organize and conduct employee information meetings on employment policy, benefits and compensation and participate actively on various joint committees
  • Coordinate internal and external training and recruitment activities
  • Accountable in publishing in the Daily and Timely performance Reports
  • Person In charge of the Entire Managerial Activities on the Floor
  • Responsible for Maintaining the company’s Data and the Company’s Software
  • Responsible in giving the performance Improvement letters
  • Involved in employee development, language training and health and safety programs
  • As the HR (admin) need to take care of the entire joining formalities and the documentation

UAE Collections Executive /HR Catalyst

Genpact
05.2009 - 12.2011
  • Focal point of contact for any issues/escalations in case arises related to the employee.
  • Responsible for the processing and verification necessary to ensure accurate and timely payment of all invoices
  • Scheduling and assigning the work, conducting the interviews and supervising the training.
  • Evaluating the appraisals and supervising the human resource issues.
  • Providing advice and support to the line managers and employees.
  • Maintaining the development of the human resource procedures and policies.
  • Introducing the induction program for the trainers.
  • Evaluating the performance of the management system.
  • Preparing and maintaining the various reports and documents.
  • Advising the staff regarding benefits, programs, and pay issues.
  • Reviewing and analyzing the data, information and reports and ensures about the policies and procedures.
  • Counseling the applicants and employees on various rules, benefits and job opportunities.
  • Maintaining the job application materials and documents and ensures about the complete accuracy and confidentiality.
  • Evaluating and providing advices on the risk management issues.
  • Involved in Conducting one-one sessions
  • Conducting meetings and Fun@Work sessions during the Weekends
  • Preparing Charts
  • Worked as Collections expert for credit and debit card payment defaulters
  • Responsible for handling both outbound and Inbound calls and Escalated calls

Sr.Customer Service Representative

HTMT
11.2006 - 05.2009
  • Greet Customers in a courteous, friendly and professionally manner.
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Worked for the Airtel Client
  • Performed Inbound Calls
  • Resolved customer issues related to the Service Provider
  • Communicating effectively with individuals/teams in the program to ensure high quality of timely expedition of customer requests
  • Involved in Activation/Deactivation of services
  • Promoted to Sr. Associate and handled a team in absence of the Team Lead
  • Involved in Training the New Joinee’s
  • Responsible for ensuring quality of the Call

Education

EMBA - HR

NIBM Chennai

B.Com - undefined

Osmania University

Board of Intermediate Education - undefined

A.P

Board of Secondary Education - undefined

A.P

Skills

E2E Recruitment, RPO,MSP, Global Service delivery, Global Client management, E2E Business Delivery , Business Transformation, Employer Branding, Talent Management, Compliance, Metrics and Analytics, Budget Management, Stakeholder Collaboration, Cross functional Operations, Vendor Management, Continuous Improvement, Strategic Planning ,Global L&D ,DE&I, Global mentor ship and Corporate Trainings

Certification

Best Diversity Empowerment Mentor

Interests

Reading, Zumba, Dance, Music, Yoga (I am an International Certified Yoga Trainer)

Training

  • Completed NLE (Next Level Exchange) training program (US overall Recruiting Training)
  • Completed several courses on Social Talent and U-demy on recruitment and Management.
  • Trained on Corporate sales and lead generation.
  • Designed a program called ASSET for global recruiters
  • Global SME community active member.

PERSONAL PROFILE

  • Name : Desu Baji Priya
  • Husband Name : Desu Praneeth Kumar
  • Date of Birth : 22nd Jan, 1989
  • Nationality : Indian

Accomplishments

  • Awarded “Best Diversity Empowerment Mentor” for leadership in fostering inclusive workplace culture
  • Six Sigma Certified, demonstrating expertise in process improvement and operational efficiency
  • Recognized as a Global Learning & Development Expert with a proven track record in driving impactful training strategies across regions
  • Consistently recognized for outstanding performance, innovation, and contributions to global L&D initiatives through multiple quarterly and town hall awards

Additional Information

  • Extensive experience in client success, engagement, and delivery across global accounts
  • Proven track record in sales and business development, driving both customer acquisition and long-term retention
  • Passionate about innovative recruitment strategies and building high-impact talent pipelines
  • Regularly lead diversity empowerment sessions to foster inclusive, collaborative cultures
  • Known for a proactive, go-getter attitude and consistently exceeding performance expectations
  • Actively stay updated on AI trends and leverage emerging technologies to optimize business processes
  • Committed to continuous learning and professional growth through skill development and innovation

Yoga , Zumba and Dance

  • Internationally Certified Yoga and Zumba Instructor with a passion for holistic wellness and movement
  • Conducted multiple corporate wellness workshops and fitness sessions promoting health and work-life balance
  • Actively involved in community and social initiatives through dance and fitness-based engagement activities
  • Known for integrating wellness practices into corporate culture to boost team energy, focus, and morale

Timeline

Talent Delivery Manager (Google)

KORN FERRY
09.2024 - Current

Head of Delivery and Operations

Logic Planet
05.2024 - 09.2024

Global Business Manager-APAC/EMEA/NAM(RPO/MSP&L&D)

Randstad Technologies
11.2017 - 03.2024

Sr. US IT Recruiter/ Process Trainer

XTGlobal (Xenosoft Technologies Inc)
08.2013 - 11.2017

Sr. US IT Recruiter

Randstad Technologies, formerly Sapphire Technologies
01.2013 - 08.2013

Operations Manager /US IT Recruitment

Talent Logic Info Services
01.2012 - 01.2013

UAE Collections Executive /HR Catalyst

Genpact
05.2009 - 12.2011

Sr.Customer Service Representative

HTMT
11.2006 - 05.2009

B.Com - undefined

Osmania University

Board of Intermediate Education - undefined

A.P

Board of Secondary Education - undefined

A.P

EMBA - HR

NIBM Chennai
Baji Priya DesuClient Success and Delivery Manager